Pel Soft Labs - Customer Retention Manager (2-4 yrs)

Responsibilities:

- Develop and implement customer retention strategies and programs.

- Analyze customer data to identify churn risks and opportunities for improvement.

- Proactively engage with customers to build relationships and understand their needs.

- Create and execute targeted communication campaigns to improve customer engagement and retention.

- Monitor customer feedback and identify areas where we can improve the customer experience.

- Collaborate with sales, marketing, and product teams to address customer concerns and improve product offerings.

- Track and report on key customer retention metrics (e.g , churn rate, customer lifetime value).

- Develop and manage customer loyalty programs.

- Conduct customer surveys and gather feedback to understand customer satisfaction and identify areas for improvement.

- Stay up-to-date with the latest customer retention trends and best practices.

Qualifications:

- Bachelor's degree in Business, Marketing, or a related field.

- Proven experience (2+ years) in customer retention or a related role.

- Strong analytical skills and experience with customer data analysis.

- Excellent communication, interpersonal, and presentation skills.

- Ability to build strong relationships with customers.

- Experience with CRM software (e.g , Salesforce, HubSpot).

- Data-driven approach and a focus on results