Senior Technical Integration Management Engineer

The Senior Technical Implementation Manager STIM is an expert role

mastering the network solutions and their integration, and is the authority for any changes applied on the customer network, on a pool of resources basis, supporting customer projects on service level under the TM umbrella. He is required to validate the provided detailed technical design of Network components in terms of feasibility, to ensure on-time and error-free implementation and to perform proactive network auditing. The aim is to maximize the quality of the delivered services and ensure customer satisfaction.

More specifically, the Senior Technical Integration Manager:

• Act on the behalf of TM for Build activities & working in project mode
• Manage full change implementation up to customer migration.
• Manage Multi Products integration as MLAN, Meraki, SDWAN and services
• Act as TM for non-billable customers.
• Support in handling Customer Incident as a third escalation level, for non-dedicated TM customers, related to day to day fault through incident Management process through the ICM role.
• Integrates the different technologies (legacy/BVPN, modern/SDWAN, Wireless LAN and Managed LAN, Zscaler) to provide the best choice for the customer.

With regard to the TIM, the Senior TIM has the same accountabilities but with a stronger experience background to manage the service level for MSB and Changes, not only the access level. Besides, he is able to coach new comers and drive them technically.

knowledge and abilities:

Capacity to manage in autonomy technical topics and the customer relationship on his/her perimeter of responsibility for customer of medium up to large size.

Capacity to train and on-board newcomers within the TIM Team

Capacity to define Service Improvement Plan in autonomy to enhance the Quality of Service Delivered and present the Plan in term of objectives and outcomes to the customer.

Capacity to drive technically one or several junior profile - Technical Integration Manager working for the same customer providing guidance and materials to them

Strong Network skills are mandatory. Deep understanding of the network related OBS products

Strong and practical knowledge of all tools used in Service Transition CMRM (Salto, MachX, Prod+, XConf, Toscan).

Expert level in WAN, LAN, WLAN, SDWAN, SDLAN, Zscaler, Multicasting

Strong understanding of the organization and the current working model roles and responsibilities,

Exceptional communication skills both written and verbal & Excellent active listening skills. (workshops animation, interaction with many stakeholders)

Ability to establish and maintain strong relationships.

Ability to influence others and move toward a common vision or goal.

Ability to work under pressure and deal with multiple tasks.

Flexible and adaptable; able to work in ambiguous situations.

Self-driven and able to work under minimal supervision

Problem solving and root cause identification skills.

Must be a team player and able to work collaboratively with and through others.

Familiarity with project management approaches, tools and phases of the project lifecycle.

Experience with large-scale organizational change efforts.

Change management certification or designation desired.

Willing to work in 24x7 environment.

education, qualifications, and certifications

Bachelor level in Engineering, Telecommunications or Computer Science

CCNP level or equivalent is mandatory (CCIE Advantageous)

NSE1-3 certified (NSE-4 Advantageous)

ITIL Foundation certificate.

Python Training courses + Hands-on experience on Network modeling (JSON), templating (Jinja)

Minimum of 5-8 years of Experience in networks technology with proven records of success to deploy and support global customers. Ideally, having a past experience as Implementation and/or Change Engineer within Orange for at least 2 years.

Good customer skills, interpersonal, strong communication & Analytical skills..

Former Experience in IT Dev. Preferred (agile) but not mandatory

Self-driven and able to work under minimal supervision

key accountabilities

key result / decision areas (outcomes)

Change Management

Change Control

• Follow and comply to the global Change Management Process and take into account customer WAN and LAN specific requirements.
• The change management at the service level, applying the full configuration and testing with the customer to confirm the change has been successfully implemented.
• Prepare the device final configurations files for BVPN, SDx and MLAN, based on design and customer specific data.
• Implement the change E2E on complex networks devices and ensure the Right First Time and the Right On Time for all type change.

Release Management

• Accountable for the Right-On-Time ROT and Right-First-Time RFT error-free new implementation of designated VPN for (Organic growth & Projects) for standard customers, SITA customers as well as Some projects for Premium customers.
• Responsible for the build and deployment of customer projects on the service level on behalf of TM, receiving the SRF2 and building the full configuration to apply it after the router instalaltion.
• Responsibile for the Service Acceptance Test (SAT) and Customer Acceptance Test (CAT) for complex networks to ensure the customer has accepted the implementation/change with no negative impact on his network and applications.
• Responsible for delivering complex Maintenance and Monitoring activities for premium customers.

• Integrates the different technologies (legacy/BVPN and modern/SDWAN) to provide the best choice for the customer.
• Manage Release Management policy specific to the assigned Customer.
• Ensure the proper de-risking before any major release activities (release notes analysis and pilots)
• Support the TIM role activities (meshing, AT..etc) where needed.

Incident Management

• Provide L3 Incident Management support through the ICM role in case of main crisis.

Availability & Security Management

• To ensure the maintenance of Engineering and Security standards by auditing regularly the network and devices and revise company and security standards (IOS review, new security template).
• Ensure continuous operation and minimize the effect of planned downtime through the deep knowledgeof the customer network by implementing the changes effectively with the capability for swift workarounds.
• Leading the SIP and ensuring the Implementation of technical recommendations outlined in the SIP to improve the availability

IT Service Continuity Management

• Ensure service continuity by reducing the impact of a disaster or major failure through operational validation of the MACDs designed
• Prevent a loss of customer confidence through technical competence and customer facing attitude, enhanced with deep knowledge of the customer IP solutions during crisis.
• Ensure the recovery plans are in place to support the customers service continuity plans by maintaining accurate customized solution documents and recovery plans under CMDB (DIS) database in favor of incident management.

• In contact with customer during customer acceptance tests (CAT) and change Implementation.
• Accountable of the Customer network configuration integrity for customers (responsible for global audits).
• Sole Technical Lead of the installation/migration during the intervention window.
• Meet the targets set by the management with regards to: customer satisfaction, right on time, first time success rate & productivity.

Global Delivery & Operations

Regular