Warranty Associate

About EMotorad :

We see ourselves as a bunch of crazy maniacs who refuse to understand "It Can Not Happen".

People know us for building the most awesome e-bikes (electric bicycles) but, how we see it is "We believe we are changing the world, one e-bike at a time, and playing a part in bringing India to the Global map for EVs." The company aims to bring across top-quality eBikes which would currently cost way more in the Indian market at an affordable price utilising its local sourcing and manufacturing capabilities.

Job Description: Warranty Associate EMotorad

Role Overview:
As a Warranty Associate at EMotorad, you will be responsible for reviewing and verifying warranty claims, ensuring they meet established standards for approval or rejection. You will work closely with agents, CRMs, and internal teams to diagnose product failures and communicate failure reports to Manufacturing and Product teams.

Key Responsibilities:

• Review warranty claims and evidence to determine approval or rejection as per company standards.
• Coordinate with agents and CRMs to assist in diagnosing product failures.
• Communicate failure reports to Manufacturing and Product teams for further analysis.
• Maintain accurate records and reports using Excel/Google Sheets.

Qualifications:

• Basic technical knowledge (Diploma in Engineering or related field).
• Proficiency in basic reporting using Excel or Google Sheets.

Skills & Attributes:

• Strong attention to detail and analytical skills.
• Good communication and coordination abilities.
• Ability to work efficiently in a collaborative environment.