Research Skills

Skills:.

Research Skills, team lead, Data Management, data mining, Qualitative Research, Leadership,

Research Analyst (Looking candidate from only KPO Industry)

Avantika 9315823524

MANDATORY SKILLS:--

Advanced Excel (Mandatory)

Good English Speaking (Mandatory)

International client handling (Mandatory)

Salary:25,000 to 35,000 (Monthly)

Experience:3 5 Years

Location:Netaji Subhash Place (NSP), Delhi

Days:5 Days (Except Last Saturday of the month)

Time:9:30 am to 6:30 pm (9 hours shift Including 1 hour break)

Responsibilities

Manage Clients SLAs work for the improvement of the Team

Ensure ongoing compliance with quality and industry regulatory requirements

Conduct Live sampling, training, Monitoring & Assessing Processes

Quality Monitoring Evaluate Agent Performance

Process Enhancement through Performance Assessment

Standards of Quality and Compliance

Define measurements for quality

Criteria for Evaluation Process for Evaluation Coaching and feedback

Strong computer skills and knowledge of QA databases and applications

Strong analytical and problem-solving skills

Numeracy skills for managing quality reports

Writing skills for preparing reports

Negotiating skills for handling the resources per quality performance

Qualification:--

Minimum Graduate

Interested candidate can apply