Senior Engineer Service / Assistant Manager Service

Job Summary

If you are seeking a career in Service Engineering, then Emerson has a great opportunity for you! Based in India, the Senior Service Engineer will manage customer contracts by performing preventative maintenance visits, documenting / delivering reports and provide on-site remedial support.

Job Responsibility:

• Be primary contact with customer for post-sales all technical queries, clarifications, and discussions.
• Manage customer contracts by performing preventative maintenance visits, documenting / delivering reports and provide on-site remedial support.
• Ensuring proper shutdown service activity with documentation and feedback from Customer end
• Ensure Warranty/ Non-warranty replacement to customers for respective region on time.
• Timely submission of service report and solutions provided to the customers.
• Driving sales team to make services blitz activity in major MRO Customer in India & Territories.
• Training of field sales engineers and selected MRO customers on standard fast-moving valve (trouble shooting)
• Customer compliance Analysis and resolution and Customer return valve Document tracking and ensure proper service and return to Customer.
• Understanding and following safety requirements for equipment design, troubleshooting, and operation.
• Commissioning support of digital Instruments with respective protocols and application driving.

Technical delivery

• Lead Shut-down activities, manage site teams, prepare progress reports to ensure smooth commissioning.
• Plan and perform detailed site survey to collect all required information from MRO for STO Planning.
• Review field installed devices specifications to identify and select required Application Demand.

Education & Experience:

• Degree in Engineering (Instrumentation & Control, Electrical or Electronics) with 5-10 years of experience and familiar with the processes and services within the Oil & Gas, Life science, Chemical & Petrochemical industry with minimum 5 Years.
• Experience in Solenoid valves handling, and Knowledge of field instrumentation pressure, Flow & Temperature.
• Experience in Foundation Fieldbus, HART7, Profibus, Modbus, OPC and IO configuration will be added advantage.
• experience, able to read P&ID and electrical wiring diagrams and troubleshoot systems to the component level.

Preferred Qualifications that Set You Apart

• Excellent client-facing and internal communication skills.
• Excellent written and verbal communication skills.
• Proven ability to work well in a team as well as independently, strong problem-solving capability
• Initiative to proactively resolve issues and formulate alternative course of actions. Ability to create opportunities and not limited by constraints
• Proficiency in Hindi and English language.
• Willing to travel approximately 75% (within country and region).

By joining Emerson, you will be given the opportunity to make a difference through the work you do.
Emersons compensation and benefits programs are designed to be competitive within the industry and local labor markets. We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.
We are committed to creating a global workplace that supports diversity, equity and embraces inclusion. We welcome foreign nationals to join us through our Work Authorization Sponsorship.
We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.
We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office.
Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities.
Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.





This philosophy is fundamental to living our company s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.
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