Engineer / Senior Engineer - Order Management

Job Summary

Accountable for Sales Coordination activities involving Pre-Order / Post-Order activities. Responsible for managing all aspects of Sales Order Management of Interco-Co customers, accounts, and sales region of Pressure Management, Mahindra World City, Chengalpattu. Own the process to fulfill an order from the time of receiving a customer purchase order, to the time that we ship complete scope to the customer. Assist internal and external customers with activities related to order processing and fulfilment.

In This Role, Your Responsibilities Will Be:

• Receive and review customer purchase orders. Review Sales Order entered in the system is in accordance with PO and agreement with customer on technical / commercial terms and conditions.
• Book the Sales Order in Oracle.
• Acknowledge the Order to Customer with Promised date.
• Initiate proactive communication with customer regarding the order status, resolve to get any missing information from customer, co-ordinate with internal departments to release the order for scheduling.
• Function as the primary contact and coordinator between the customer and factory to resolve any issues.
• Monitor the progress of all sales orders and initiate ongoing, proactive communication with each customer.
• Accountable for providing proactive communication to customer at designated key stages of the order execution (Order Scheduling, Order assembly, Inspection notification, Inspection co-ordination, Shipment)
• Maintain accurate records of all activities related to orders from receipt of the PO to shipment of the products and documentation requested.
• Run daily backlog and manage hold codes to reduce finished goods in inventory.
• Ensure compliance with checkpoint procedures, all trade compliance procedures and applicable laws.

Who You Are:

You quickly and decisively act in constantly evolving, unexpected situations. You adjust communication content and style to meet the needs of diverse partners. You always keep the end in sight; puts in extra effort to meet timelines. You analyze multiple and diverse sources of information to define problems accurately before moving to solutions. You observe situational and group dynamics and select best-fit approach.

For This Role, You Will Need:

• Degree or equivalent experience in Engineering with Customer Sales Order Management, Project Management, Order Detailing, Order Administration with total experience of 6 to 10 years
• High level of integrity & trust
• Good command on MS Office (Excel, Word, PowerPoint, and Outlook)
• Good communications, negotiation, Interpersonal and people management skills.
• Good understanding on Commercial Terms and Conditions.
• Familiar with ISO9001 Management System, as well as the requirements of Corporate Safety Management and Occupational Health Management is preferred.
• Solid prioritizing and organizational skills along with being a self-starter.
• Must be able to work well in a close team setting.

Preferred Qualifications that Set You Apart:

• Experience with Oracle or any other ERP will be an added advantage.

By joining Emerson, you will be given the opportunity to make a difference through the work you do.

Emerson's compensation and benefits programs are designed to be competitive within the industry and local labor markets. We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.

We are committed to creating a global workplace that supports diversity, equity and embraces inclusion. We welcome foreign nationals to join us through our Work Authorization Sponsorship.

We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.

We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office.

Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities.

Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.

Our Commitment to Diversity, Equity & Inclusion

This philosophy is fundamental to living our company s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson .

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