Global PMO Applications Administrator

Job Summary

If you are interested in building a career that involves handling applications within Global Project Management Office, Emerson has an exciting role for you! We are looking for a Global PMO Applications Administrator to join our Emerson Flow Controls Team. You will be responsible for handling and maintaining both in-house and third-party applications, providing user support, and ensuring data integrity. This role involves working with various tools and technologies to support business processes and enhance operational efficiency.

In This Role, Your Responsibilities Will:

• Manage and maintain the configuration of existing in-house and third-party applications.
• Evaluate, test, and configure new applications as required.
• Maintain configuration documentation and/or software.
• Track change and enhancement requests and software updates, and perform and report impact analysis on the current configuration, automations, reports, training, documentation, processes, etc.
• Plan and coordinate testing of changes and upgrades.
• Support development of user training and communications.
• Maintain user lists and perform user administration functions on the supported applications.
• Monitor, track, triage and manage end user support requests.
• Provide end user support by diagnosing and resolving issues and answering usage-related questions. Advance problems to the software vendor as needed and track through resolution.
• Periodically monitor the applications for data integrity. Notify end users to make needed updates.
• Monitor and support archiving activities.
• Support development and implementation of processes for application monitoring and maintenance.
• Identify process automation opportunities and support implementation.
• Support data integration and extraction efforts.
• Assist in custom query and report generation.
• Develop, maintain, and report on metrics for the supported applications.
• Develop work plans and track/report status of assigned projects and tasks.
• Provide oral and written reports to managers and partners.
• Maintain knowledge of relevant technologies and applications.
• Maintain record of work done.

Who You Are:

You understand software and tools, using them to support business processes and introduce new ideas, processes, and procedures. You communicate effectively and prioritize customer needs, ensuring satisfaction. You are tech-savvy, adapting quickly to new tools and technologies. You collaborate well with others, working towards shared goals with a global perspective. You think action-first, taking initiative and acting critically. You learn quickly, grasping new concepts and skills with ease.

For This Role, You Will Need:

• Bachelor s degree in engineering, Computer Science (BSc) & in Computer Application (BCA) or similar.
• Minimum 2 years of relevant knowledge & experience
• Good English written and verbal communication skills
• Ability to effectively work with technical and nontechnical staff at all organizational levels.
• Strong customer service and problem-solving skills.
• Demonstrated ability to be the subject matter expert in supporting, maintaining, and administering software applications.
• Ability to learn new content areas and skills quickly and thoroughly.
• Professional attitude and work habits.
• Problem solving and analytical skills.
• Ability to understand software and tools and how they are used to support business processes.
• Ability to introduce, analyze, and execute ideas, processes, and procedures.

Preferred Qualifications that Set You Apart:

• Proficient in Azure DevOps or Jira and Agile project management
• Understands business function related to the application.

By joining Emerson, you will be given the opportunity to make a difference through the work you do.

Emersons compensation and benefits programs are designed to be competitive within the industry and local labor markets . We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.

We are committed to creating a global workplace that supports diversity, equity and embraces inclusion . We welcome foreign nationals to join us through our Work Authorization Sponsorship .

We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office.

Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities.

Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.