Track change and enhancement requests and software updates, and perform and report impact analysis on the current configuration, automations, reports, training, documentation, processes, etc.
Plan and coordinate testing of changes and upgrades.
Support development of user training and communications.
Maintain user lists and perform user administration functions on the supported applications.
Monitor, track, triage and manage end user support requests.
Provide end user support by diagnosing and resolving issues and answering usage-related questions. Advance problems to the software vendor as needed and track through resolution.
Periodically monitor the applications for data integrity. Notify end users to make needed updates.
Monitor and support archiving activities.
Support development and implementation of processes for application monitoring and maintenance.
Identify process automation opportunities and support implementation.
Support data integration and extraction efforts.
Assist in custom query and report generation.
Develop, maintain, and report on metrics for the supported applications.
Develop work plans and track/report status of assigned projects and tasks.
Provide oral and written reports to managers and partners.
Maintain knowledge of relevant technologies and applications.