Customer Support Executive

Responsibilities:

1. Customer Assistance:
   
• Respond to customer inquiries via phone, email, or chat.
• Help with setting up new services or upgrading existing ones.
• Guide customers through troubleshooting steps for connectivity issues.
• Assist with billing questions and resolving billing issues.
2. Technical Support:
   
• Diagnose and resolve connectivity problems.
• Support modem/router configurations and other network devices.
• Escalate complex issues to higher-level technical support.
3. Account Management:
   
• Process service requests, including installations, cancellations, and plan changes.
• Update customer account information.
• Handle and resolve customer complaints.
4. Documentation and Reporting:
   
• Maintain accurate records of customer interactions.