Customer Support Executive

Job description

Introduction:

Join our dynamic team at ELOIT INNOVATIONS PVT. LTD., a leader in EdTech dedicated to delivering innovative SaaS solutions to our clients. We are seeking a highly skilled Customer Support Executive to our team.

This role requires a combination of technical knowledge, communication skills, and a customer-focused approach.

Customer Interaction:

Respond to customer inquiries and provide timely and accurate information.

Assist customers via various channels, including phone, email, chat, and sometimes in person.

Ensure a positive and professional customer experience.

Technical Assistance:

Provide technical support for the company's products or services.

Troubleshoot and resolve customer issues by guiding them through step-by-step solutions.

Collaborate with the technical team to resolve complex technical problems.

Issue Resolution:

Investigate and analyse customer issues, identifying root causes and implementing solutions.

Escalate complex issues to higher-level support or development teams when necessary.

Communication:

Communicate effectively with customers, translating technical details into user-friendly language.

Collaborate with internal teams, including development and quality assurance, to address customer concerns.

Qualifications and Skills:

• A bachelor's degree in a relevant field (Information Technology, Computer Science, Business).
• Previous experience in customer support or a related field.
• Strong communication skills in English and Hindi both written and verbal.
• Technical proficiency and understanding of IT products or services.
• Problem-solving and analytical skills.
• Patience and empathy when dealing with customer inquiries or issues.
• Ability to work independently and collaboratively in a team environment.
• Familiarity with customer support tools and systems.

Personal Attributes:

• Customer-focused mindset.
• Adaptability and willingness to learn new technologies.
• Ability to remain calm under pressure.
• Detail-oriented with a commitment to accuracy.
• Positive attitude and a proactive approach to problem-solving.

Job Types: Full-time, Permanent

About ELOIT INNOVATIONS PVT. LTD:

Eloit Innovations is empowering the global education ecosystem with trailblazing technologies to achieve benchmarks in academic quality, accreditations, rankings, and ratings. A notable player in the school ERP industry, Eloit is ISO 9001 & ISO 27001 certified and has a clientele of 700 plus including governments, educational councils, universities & schools across the globe.

How to Apply:

Interested candidates should submit a detailed resume and a cover letter explaining why they are a good fit for the role to jobs@eloit.com. Please mention the Job Title you are applying for in the subject line.

Join ELOIT INNOVATIONS PVT. LTD. to work on cutting-edge technology solutions and be a part of a team that values innovation and quality. We look forward to your application and potentially welcoming you to our team.