Customer Relationship Officer

Role & responsibilities

• Respond to customer inquiries and provide information or assistance as needed
• Handle customer complaints and work towards resolving them in a timely and satisfactory manner
• Maintain a high level of professionalism in all customer interactions
• Collaborate with internal teams to address customer needs and improve customer satisfaction
• Identify opportunities to enhance customer experience and suggest improvements to processes
• Maintain accurate records of customer interactions and transactions
• Stay up-to-date on company policies, products, and services
• Proactively reach out to customers to ensure their satisfaction and address any potential issues

Preferred candidate profile

• Excellent verbal and written communication skills
• Strong problem-solving abilities
• Empathy and patience when dealing with customer complaints
• Ability to remain calm and composed under pressure
• Attention to detail and accuracy in documentation
• Ability to work effectively in a team environment and collaborate with internal stakeholders
• Familiarity with customer relationship management (CRM) systems is a plus
• Previous experience in customer service or a related role