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119 Ujjivan Financial Services Jobs
Customer Relationship Officer
0-2 years
Vadodara, Lucknow, Nanded + 39 more
1 vacancy
Customer Relationship Officer
Ujjivan Financial Services
posted 5mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Customer Engagement: Actively engage with customers through various channels such as phone calls, emails, social media, or in-person meetings
- Listen to their inquiries, concerns, and feedback, and provide prompt and helpful responses
- Customer Support: Assist customers in resolving issues, answering questions, and providing solutions to problems
- You may work closely with other departments or teams to ensure the timely resolution of customer queries
- Relationship Building: Develop strong relationships with customers by understanding their needs and preferences
- Tailor your interactions to address their individual requirements and preferences
- Upselling and Cross-selling: Identify opportunities to upsell or cross-sell products or services that align with the customer's needs and preferences
- However, it's important to do so in a helpful and non-pushy manner
- Customer Feedback: Gather and analyze customer feedback to gain insights into their satisfaction levels and areas of improvement
- Relay this information to relevant departments to make necessary changes and improvements
Employment Type: Full Time, Permanent
Functional Areas: Sales
Read full job descriptionPrepare for Customer Relationship Officer roles with real interview advice
What people at Ujjivan Financial Services are saying
Rating based on 4 Customer Relationship Officer
reviews
Anonymous · UX, Design & Architecture
HR policy is Very good.Seniors help Juniors alot.
- Salary - Good
CRO level's salary Is very low. Area wise business Plans are very bad.The targets Of CRO on many products and much more.
- Promotions - Bad
Customer Relationship Officer salary at Ujjivan Financial Services
What Ujjivan Financial Services employees are saying about work life
Ujjivan Financial Services Benefits
Job Training 
Health Insurance 
Soft Skill Training 
Team Outings 
Education Assistance 
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