Jr. Officer (Reception Desk) - Administration

Job Overview:

Electrica Engineers Pvt Ltd is seeking a skilled Jr. Officer (Reception Desk) for the Administration Department. The candidate will be responsible for managing front-office operations, greeting and assisting visitors, handling incoming calls, and ensuring a smooth flow of communication within the organization. The Jr. Officer will also assist with administrative tasks, maintain office supplies, and support the team in various office management activities. The role requires excellent communication skills, a professional demeanor, and a focus on providing exceptional service while maintaining a welcoming office environment.

Key Responsibilities:

• Front Desk Management: Greet and assist visitors, ensuring a professional and welcoming atmosphere at the reception.
• Call Handling: Answer and direct incoming calls to appropriate departments, providing accurate information to callers.
• Scheduling & Coordination: Manage appointments, meetings, and conference room bookings, ensuring smooth coordination across teams.
• Administrative Support: Assist with general administrative tasks, such as maintaining office supplies, filing, and organizing documents.
• Communication: Serve as the primary point of contact for internal and external communications, ensuring timely responses.
• Record Keeping: Maintain accurate records of visitor logs, office correspondence, and other necessary documentation.
• Collaboration: Work with other departments to ensure the office runs smoothly and all administrative needs are met.
• Customer Service: Address any inquiries or concerns from visitors, staff, or callers, providing a high level of customer service.
• Office Maintenance: Ensure the reception area is clean, organized, and stocked with necessary materials.
• Reporting: Provide regular updates on administrative tasks and support with other office-related reports when needed.

Preferred Education Qualifications:

• Relevant degree or equivalent

Work Experience:

• Experience Required: 2 to 4 years

Capabilities & Desired Characteristics:

• Front Desk Expertise: Strong understanding of front desk operations, visitor management, and handling office communications.
• Communication Skills: Excellent verbal and written communication skills to interact professionally with visitors, staff, and callers.
• Interpersonal Skills: Ability to work collaboratively with various teams, ensuring smooth coordination across departments.
• Customer Service Orientation: Strong focus on providing exceptional service to visitors and staff, maintaining a positive office environment.
• Organizational Skills: Excellent organizational skills to manage multiple administrative tasks, appointments, and office supplies efficiently.
• Problem-Solving Ability: Strong ability to resolve inquiries or issues promptly, ensuring a smooth operation at the reception.
• Adaptability: Ability to remain calm and effective in a fast-paced and dynamic office environment.

Employee Benefits:

1. Comprehensive Health Insurance

We prioritize the well-being of our team by offering comprehensive health coverage, ensuring peace of mind for you and your family.

2. Professional Development Opportunities
At Electrica, we believe in continuous learning. We provide access to training programs, workshops, and certifications to help you grow in your career.

3. Work-Life Balance Support
We promote a healthy work-life balance through flexible working hours and paid time off, ensuring you have time to recharge and focus on what matters most.