Client Support Associate

What We Offer:

• Transportation allowance
  
• Canteen Subsidy
  
• Health Insurance
  
• Tuition Reimbursement
  
• Incentive components campaign wise
  
• Work Life Balance Initiatives
  
• Rewards & Recognition
  
• Internal movement through IJP

What You'll Be Doing:

• Initiate contact with potential U.S. business customers through phone calls, emails, and other electronic communications.
  
• Conduct outbound and inbound calls to business services, effectively managing objections to close sales.
  
• Make 90 to 100 cold calls daily, engaging in meaningful business conversations to uncover gaps where our solutions can assist.
  
• Use persuasive communication and negotiation techniques to meet customer needs and secure sales.
  
• Develop customized solutions for clients, posi%oning services as essential resources for their operations.
  
• Set appointments or close deals with clients.
  
• Consistently meet or exceed daily, weekly, and monthly sales goals.
  
• Record detailed and accurate notes of customer interactions in CRM software.
  
• Implement, manage, and track individual sales goals.
  

What We Expect You To Have:

• 12th pass or Diploma candidates can apply; If candidate is graduate is add-on.
  
• Excellent communication and persuasion skills.
  
• Strong strategic thinking and negotiation abilities.
  
• High resilience and adaptability, capable of handling challenging sales situations and
  overcoming objections.
  
• Detail-oriented with a strong work ethic and organizational skills.
  
• Proactive, goal-oriented mindset with motivation to succeed in a competitive sales
  environment.
  
• Previous customer service or sales experience in a call center or BPO environment
  preferred.
  
• Working knowledge of operating systems, particularly Microsoft Windows 10, and a
  basic understanding of internet fundamentals.
  
• Familiarity with record management procedures is a plus.
  
• Effec%ve analy%cal, problem-solving, and decision-making skills.
  
• Ability to access and research multiple sources of data.
  
• Ability to mul%task and work effectively under pressure in a team-oriented, high-
  demand, fast-paced environment.