EdTerra - Domestic Operations Manager (4-5 yrs)

Role Overview:

- We are looking for a dedicated and experienced Domestic Operations Manager to oversee and manage the operational aspects of our domestic educational journeys.

- The ideal candidate will be responsible for ensuring smooth execution, cost control, and exceptional customer experiences while maintaining rigorous safety standards.

Key Responsibilities:

Journey Planning and Execution:

- Oversee end-to-end operational planning and execution of domestic educational tours.

- Collaborate with the Product and Sales teams to align journey designs with educational objectives.

- Ensure adherence to safety standards and quality guidelines.

Cost Management and Budgeting:

- Control costs related to transportation, accommodation, food, and other logistics.

- Optimize vendor negotiations to maintain budget efficiency.

- Monitor expenses and maintain profitability for each tour.

Team Coordination and Leadership:

- Manage and lead the domestic operations team, including Tour Coordinators and Support Staff.

- Facilitate training and development programs to enhance team performance.

Vendor and Stakeholder Management:

- Build and maintain strong relationships with vendors, partners, and other stakeholders.

- Ensure timely and efficient communication to resolve operational challenges.

Customer Experience and Safety Compliance:

- Ensure exceptional customer experiences by addressing student and school requirements.

- Implement safety protocols and manage emergency situations effectively.

Process Improvement and Reporting:

- Continuously improve operational processes for efficiency and effectiveness.

- Generate detailed reports on operational performance, budgets, and customer feedback.

Qualifications And Requirements:

- Degree/PG in Business Administration, Hospitality, Travel & Tourism Management, or a related field.

- 4+ years of experience in operations management, preferably in the travel or education sector.