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Edifecs

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3.7

based on 75 Reviews

23 Edifecs Jobs

Edifecs Careers - Associate SaaS Operations Engineer - Trainee

Edifecs

3.7

based on 75 Reviews

0-1 years

Chandigarh

1 vacancy

Edifecs Careers - Associate SaaS Operations Engineer - Trainee

Edifecs

posted 5d ago

Job Role Insights

Flexible timing

Key skills for the job

Computer Networking Healthcare Clinical Data Management Linux Administration Incident Management Windows System Administration

+ 4 more

Job Description

Description

Assoc iate SaaS Operations Engineer - Trainee

Overview

Seasoned Windows and Mac helpdesk support specialist with excellent communication and technical skills for supporting local and remote employees .

What you will do:

Build and deploy customer-facing SaaS environments using various automation tools like terraform, CloudFormation etc.

Support and manage incident management process (including Sev1\Sev2 escalations) and drive troubleshooting activity related to incidents/problems within SaaS infrastructure and applications.

Deploy, Build, maintain and provide support to development server s and Java based application implementation.

Provide L1\L2 troubleshooting and support on (Windows, Linux) server management and server applications.

Manage and Enhance system and application monitoring, notification, and response across hosted environments.

Provide support to enterprise clients & internal associates related to technical and operational aspects of Edifecs SaaS solutions.

Collaborate with internal implementation, support, engineering & operations teams as well as customer contacts to drive troubleshooting/incident response activities for Edifecs SaaS environments.

Continuously improve troubleshooting skills, product expertise, and knowledge on related technical topics and train others

Practice on appropriate IT Security controls when working with sensitive data. Monitor adherence to IT Security controls & policies by associates working with Edifecs SaaS environments.

Develop and deploy checks and balances to proactively manage hosted applications on a daily basis .

Document workflows and standard operating procedures and manage knowledge-transfer sessions to ensure procedures are operational.

What you will bring:

Basic Knowledge of public cloud services & operations (AWS, Azure, other ).

Initiative is a must; must be enthusiastic about learning new technologies/products and evolve effective ways for troubleshooting. Must be a team player and provide technical assistance to team when required.

Windows & Linux O/S knowledge

Python, Shell Scripting , bash scripting knowledge

Knowledge of relational databases (MS SQL Server, MySQL, other)

Knowledge of Java based applications, web applications etc.

Basic knowledge of networking would be an added advantage.

Scripting knowledge to write complex scripts to automate various workflows.

Ability to identify and clarify problems, set goals and able to resolve issues

Ability to work effectively on multiple tasks.

Ability to adapt to 24*7 work environment.

Strong verbal and written communications skills.

About Edifecs

provides market-leading technology to its payer and health system customers, which serve nearly 300 million people in the U.S. healthcare market. For over 25 years, Edifecs has enabled customers to unlock greater value with their healthcare data management platform which includes its Best in KLAS healthcare interoperability cloud solution. Edifecs healthcare SaaS solutions, available on both public and private clouds, serve as the foundation that eliminates stakeholder friction to overcome healthcare s biggest challenges, including accelerating value-based payment adoption and obtaining more complete and accurate care funding for alternative payment models. Edifecs solutions are powered by AI that incorporates generative AI and LLMs, natural language processing, and machine learning, to provide deeper insights into patients, populations, and business processes. As new standards and regulations continually emerge from government agencies, Edifecs is a proven partner to support its customers road to evergreen compliance. Edifecs customers include 24 of the 25 top commercial health plans in the country, 29 of the 52 Medicaid programs, and 6 out of 10 of the largest health systems.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, or disability status. Our corporate credo of innovation, collaboration, customer-centricity, and integrity drive and inform all our actions and decisions. Please contact for more information.

Employment Type: Full Time, Permanent

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