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14 Ecom Express Jobs

Cluster Head

6-11 years

Eluru

1 vacancy

Cluster Head

Ecom Express

posted 2mon ago

Job Description

  • Responsible for overall performance and smooth functioning of all DCs/PPC/Hub in his or her cluster.
  • Visit each DC at least once in 20 days or on need basis.
  • Follow up, escalate and track all operation security concerns related to DC time to time .
  • Collect competitor information within his/her cluster.
  • Checking/tracking DC expenses
Performance Monitoring:
  • Identifying strong and weak DCs, analyse reasons, work out methods for improvement to ensure good Dc performance.
  • Check pendency at DC and ensure all loads is attempted on Day 1 of receipt.
  • Monitor all RVP pendency and quick collection of RVP assigned.
  • Review monthly delivery performance of all staff.
  • NDR monitoring & highlighting if NDR calling is not done
  • Monitor ageing; action on RTO instructions from key accounts
  • Monitor that SALL Tally is done by all DCs every day.
  • No info escalation & closure.
  • Conduct regular operations process training and ensure process adherence by all staff.
  • Maintenance and upkeep of all
  • Oversee that all administrative facilities like Drinking Water, Hygiene of DC, etc. are in good condition.
  • Ensure that all admin and operation assets and IT hardware are properly maintained.
  • Check process flaw and ensure correct layout plan of DC
  • Supervise EBS operations at DC s.
  • Check pending RTS shipments on daily basis and ensure that DC is running without pendency.
  • Ensure security instructions are followed properly.
  • Monitor discipline and integrity aspects of employees and initiate action when required
  • Ensure monitoring, proper upkeep and safe custody of all important registers pertaining to Attendance, petty cash, Meter reading, Compliance related register and admin asset registers.
  • Regularly asses manpower requirement based on applicable productivity norms.
  • Monitor Adhoc Vehicle Hiring.
  • Action on points/observations raised during audit.
Bring Efficiency in DC Functioning
  • Keep checking on aging shipments in DCs, Shipment at delivery center and shipments out scanned but not updates beyond 24 hrs.
  • Specially monitor NDR Shipments having NDR codes 209, 221, 223, 224, 229,231, 311
  • Monitor unconnected shipments beyond 24 hrs
Cash Management and DC Job Management:
  • Monitor daily cash tally and amount deposition of COD amount, follow up with DC if discrepancy is found.
  • Focusing on productivity and per packet fuel cost to company.
  • Proper and timely submission of required MIS pertaining to Cluster to higher management.

Employment Type: Full Time, Permanent

Read full job description

Ecom Express Interview Questions & Tips

Prepare for Ecom Express Cluster Head roles with real interview advice

Top Ecom Express Cluster Head Interview Questions

Q1. Self introduction? & what is mean by eCommerce ? How it can do
Q2. You need 10 delivery boy per day to get operations but unfortunately today 5 delivery boys are absent what you do
Q3. If you gave 40 shipments for delivery, then 30% were delivered, then what is the% delivery.
View all 76 questions

What people at Ecom Express are saying

3.4
 Rating based on 55 Cluster Head reviews

Likes

It was nice early before 2023. Now new management no scope

  • Salary - Good
  • +1 more
Dislikes

Management has disqualified all the benifits for employees.. There is no Job secure

  • Skill development - Bad
  • +3 more
Read 55 Cluster Head reviews

Cluster Head salary at Ecom Express

reported by 158 employees with 2-14 years exp.
₹3 L/yr - ₹6 L/yr
66% less than the average Cluster Head Salary in India
View more details

What Ecom Express employees are saying about work life

based on 3.8k employees
53%
61%
44%
94%
Flexible timing
Monday to Saturday
No travel
Day Shift
View more insights

Ecom Express Benefits

Health Insurance
Job Training
Soft Skill Training
Work From Home
Education Assistance
Free Transport +6 more
View more benefits

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