Process Manager - ETD

The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors.

Associate Process Manager Roles & responsibilities:

• Experience in experience in manual brokerage or electronic brokerage platforms such as Atlantis, GMI etc
• Escalate issues to client and internal managers to bring issues to their attention promptly
• Independently handle clients and client calls- establish self as a valued partner
• Help knowledge management endeavour by sharing process knowledge and best practices within the teams
• Have a thorough understanding of the clients business and related parties to monitor clients activities for unusual transactions

Functional & Technical Skills:

• Bachelor's Degree in B. Com /BBM or Masters Degree in M.Com/MBA/PGDM
• 3 to 5 years of experience in handling a team of a minimum of 20 members with experience in experience in manual brokerage or electronic brokerage platforms such as Atlantis, GMI etc. and an overall experience of 6 to 10 years