Senior Analyst (International Voice Process)

Interested Candidates share you details on

Email Id : Hemanth.kumar01.c@eclerx.com

Contact : 6282318382

The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus.

Job Summary: We are seeking a dedicated FACTA Compliance Analyst to drive client outreach and communication efforts, engage with key stakeholders, and ensure adherence to Tax regulations. This role will involve developing strategies for client education, coordinating internal efforts, and maintaining comprehensive documentation and reporting.

Analyst Role and responsibilities:

• Interact with customers to educate them about tax requirements and their implications.
• Communicate directly with clients to gather necessary information, resolve issues, and ensure compliance with certain regulations.
• Provide clear and timely responses to client inquiries related to Tax compliance.
• Updating status in internal as well as client tools
• Meet process expectations with high quality standards and adherence to SLAs
• Candidate shall adhere to the information security requirements
• Answer inbound calls from customers
• Fill up the completion report and share with the APM/PM on a daily basis
• Collate and share information for all accounts

Functional Skills:

• Good communication and interpersonal skills
• Ability to quickly and efficiently assimilate process knowledge
• Good at problem solving and root cause analysis
• Professional in conduct/behaviour, appearance and communication
• Ability of analyzing information and evaluating results to choose the best solution and solve problems
• Needs to have ability to adapt to perpetual changes as per Business requirement.
• Must be reliable in terms of attendance and timing
• Flexible for Night shifts
• Basic Knowledge of excel & Banking function
• Ability to analyse information and evaluate results to choose the best solution and solve problems
• Ability to multi-task For Ex: take notes while on the call etc.

QUALIFICATION

B.B.A, B.B.M, B.Com, B.M.M, B.M.S, C.A, C.F.A, C.S, F.R.M, I.C.W.A