Consultant / Sr. Consultant (Document Specialist)

As a Document Specialist, your primary responsibility will be to manage the creation, revision, and maintenance of various documents critical to the organization's operations. You will play a pivotal role in ensuring that standard operating procedures (SOPs), process flows, and other documentation accurately reflect the organization's processes and standards. Attention to detail, strong communication skills, and the ability to conduct thorough research will be essential for success in this role.

1.Develop and Maintain SOPs: Collaborate with subject matter experts (SMEs) across departments to gather information and create comprehensive SOPs that outline step-by-step procedures for various tasks and processes within the organization. Regularly review and update SOPs to ensure accuracy and relevance.

2.Create Process Flows: Utilize software tools and visualization techniques to design process flows that visually represent workflows, decision points, and dependencies within the organization's operations. These process flows should be clear, concise, and easily understandable by stakeholders at all levels.

3.Research and Analysis: Be able to conduct thorough research on industry best practices, regulations, and standards relevant to the organization's operations. Analyze and synthesize complex information to inform the development and improvement of documentation, ensuring compliance with applicable requirements.

4.Document Control: Establish and maintain document control procedures to ensure the integrity, security, and accessibility of all organizational documents. Implement version control mechanisms and document management systems to track changes, approvals, and distribution of documents.

5.Audits: Perform regular checks on documentation to identify errors, inconsistencies, or areas for improvement. Work closely with stakeholders to address feedback and continuously enhance the quality and usability of documentation.

6.Support: Provide support to employees on document management practices, and contribute to organizational documents effectively. Serve as a resource for resolving document-related inquiries and issues.

7.Cross-Functional Collaboration: Collaborate with various departments and teams to gather input, align documentation with organizational objectives, and support process improvement initiatives. Foster strong relationships with key stakeholders to ensure alignment and consensus on documentation standards.

Skills / Experience Required

• Bachelor's degree in a relevant field such as English, Technical Writing, Business Administration, or a related discipline.
• 2-3 Years Experience in document management, technical writing, or a similar role, preferably in a regulated industry.
• Strong writing and editing skills with a keen eye for detail and accuracy.
• Proficiency in document creation and visualization tools such as Microsoft Office Suite, Adobe Acrobat, Visio, or similar software.
• Excellent research and analytical abilities, with the capacity to synthesize complex information into clear, actionable documentation.
• Familiarity with document control procedures, version control, and document management systems.

Preferred Skills

• Certification in document management, technical writing, or related field
• Familiarity with process improvement methodologies such as Six Sigma or Lean.
• Proficiency in project management tools and methodologies.
• Knowledge of data privacy and security principles.