Eclat Engineering - Customer Success Coordinator (1-2 yrs)

About the role:

To proactively drive product adoption and user engagement initiatives for our key customers, we are looking for an enthusiastic, passionate, highly organized, and user-focused Customer Success Coordinator (CSC) who can take up the responsibility of implementing, assessing, and improving user onboarding and user engagement initiatives.

Responsibilities :

- Key accountability of CSC will be to drive product adoption, and user engagement and provide appropriate and timely customer feedback to relevant internal stakeholders.

- Building customer trust by understanding their requirements and satisfactorily addressing the same based on sound product and industry knowledge

- Driving product adoption and usage throughout the customer/user lifecycle.

- Performing regular customer health checks to keep tabs on product usage identify gaps in User Engagement and help resolve the same by collaborating with relevant stakeholders.

- Creating and executing relevant training programs/collaterals to help educate customers on the products and features.

- Representing the voice of the customer and providing feedback to sales, support, and product teams.

- Secure customer subscription renewals for the assigned accounts.

- Identifying opportunities for customers to act as advocates for our offerings (e. g., testimonials, case studies).

Requirements :

- 1 Year Experience in Customer-facing roles (Preferably in the Ed-tech/publishing Industry).

Minimum: Bachelor's degree or Equivalent.

- Fond of Engaging with Customers.

- Open to travel (10-15 days) in a month.

Must Have:

- Excellent spoken and written English skills.

- Excellent listening, negotiation, and communication skills.

- Excellent organization skills.

- Excellent telephone etiquette and willingness to engage with customers and users in person, by phone, or digitally.

- Hands-on with Microsoft Office and Google Suite.

Additional Skills: (nice to have) Experience using Customer Management Tools (like CRM and Customer support tools etc).

Desired Skills and Experience:

Customer Interaction, Customer Relationship, Customer Service, Key Account Management