Executive - Customer Service (0-6 yrs)

Customer Service Executive - Voice & Sales

- Customer Interaction : Engaging with customers to understand and resolve their concerns efficiently and professionally.

- Problem Resolution : Finding solutions to customer issues, ensuring they are satisfied with the outcome.

- Product Knowledge : Having a deep understanding of the products or services offered by the company to provide accurate information to customers.

- Communication Skills : Excellent verbal and written communication skills are crucial for clear and effective interaction with customers.

- Multitasking : Ability to manage multiple tasks such as answering calls, responding to emails, and handling administrative tasks simultaneously.

- Empathy and Patience : Dealing with sometimes frustrated or upset customers requires empathy, patience, and the ability to remain calm under pressure.

- Adherence to Procedures : Following company policies and procedures while assisting customers and documenting interactions accurately.

- Problem-solving : Using critical thinking to analyze customer issues and provide appropriate solutions.