Global Operations Associate

Key responsibilities:

1. Live session coordination: Coordinate and manage the scheduling, logistics, and technical aspects of live sessions, ensuring they run smoothly and according to the established timetable
2. Customer engagement: Proactively address any concerns or questions they may have, providing timely and accurate responses to ensure a smooth customer experience
3. Query resolution: Respond to customer queries and concerns promptly and efficiently, either via email, chat, or phone. Provide clear and concise explanations or instructions to help customers
4. Operational efficiency: Identify opportunities to streamline and improve operational processes related to live session management and customer support
5. Collaboration and communication: Collaborate closely with cross-functional teams, including moderators, and the technical support team to ensure seamless coordination
6. Maintain effective communication channels to relay customer insights, operational updates, and improvement recommendations

Who is a good fit:

1. Knowledge of spoken and written English
3. Knowledge of basic Excel and Google Sheets
4. Good communication skills

Annual CTC: ₹ 2,00,000 - 5,00,000 /year