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12 Eagle Fleet Services Jobs

Incharge - Call Centre

5-8 years

Tirunelveli

1 vacancy

Incharge - Call Centre

Eagle Fleet Services

posted 23d ago

Job Description

Duties and Responsibilities

  • Supervise the daily call Centre operations, guide the team to success and promote a cohesive team.
  • Maximize the productivity of resources by conducting effective resources planning.
  • Guide representatives through difficult call or issues.
  • Collect and analyze the call centre data basis with other departments, gathering information and resolve the issues.
  • Lead, support and motivate branch staffs and ensure the atmosphere is positive & vibrant.
  • Recruit and provide adequate training for all new joiners.
  • Continuous monitoring of branch performance and ensure all business results.
  • Implementing and monitoring compliance of the SOP for the call Centre.
  • Ability to handling Multi Tasks & meet deadlines in fast phase and changing the environment.

Qualifications and Requirements

  • A bachelors degree/ masters.
  • 5 to 08 years of any relevant experience in BPO/Sales & Marketing.
  • Excellent interpersonal and communication skills.
  • Strong analytical & problem solving skills.
  • Knowledge in using MS Office & Google Documents
  • Excellent in planning, organizing and time management skills



Employment Type: Full Time, Permanent

Read full job description

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People are getting interviews at Eagle Fleet Services through

(based on 4 Eagle Fleet Services interviews)
Job Portal
Referral
Walkin
50%
25%
25%
Moderate Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates

What people at Eagle Fleet Services are saying

What Eagle Fleet Services employees are saying about work life

based on 47 employees
63%
52%
58%
85%
Strict timing
Monday to Saturday
No travel
Day Shift
View more insights

Eagle Fleet Services Benefits

Job Training
Soft Skill Training
Team Outings
Cafeteria
Work From Home
Health Insurance +6 more
View more benefits

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