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29 e2open Jobs
Technical Manager - Java, Enterprise Service Engineering
e2open
·
10-12 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Technical Manager - Java, Enterprise Service Engineering
e2open
posted 5d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Perform in-depth technical investigation, troubleshooting, root cause analysis and drive issue resolution (including code fixes) escalated by customer support team within the agreed customer SLAs.
- Ensure periodic quality updates on tickets to share the latest status to customers and internal stakeholders.
- Work on identifying and implementing quick workaround/preventive measures for business continuity.
- Validate code fixes developed and coordinate/plan the UAT with customer for production fix rollout.
- Apply code/config changes.
- Review code/configuration changes performed by the ESE, senior ESE teams.
- Perform production patch deployment by following e2open s deployment process.
- Be able to understand customer business and help them in improving the processes with effective usage of available features.
- Be proactive in identifying and implementing preventative measures for customer problems with better understanding on the customer business processes.
- Be able to analyze all the complicated technical and functional issues reported to ESE and identifies potential solutions.
- Be able to troubleshoot Product issues and drive resolution under the guidance of Product Engineering team.
- Proactively identify customer solution adoption issues and recommend the corrective measures to ESEs/PS/Eng/PM teams.
- Drive the business users to improve solution adoption.
- Proactively work with Customer IT team to assess the data volume growth and be prepared to address any scalability issues.
- Work with cross product PS/Eng team to address any integration issues for Enterprise customers.
- Analyze reoccurring issues, Develop and Execute the DPP(Defect prevention plan).
- Collaborate and drive quick resolution with various internal teams namely Product Development, Professional Services, Cloud Operations, and Quality Assurance.
- Serve as SME and point of escalation for Enterprise customers.
- Be able to manage strategic and complex Customer solutions.
- Develop and lead the regular knowledge sharing sessions within the ESE organization.
- Expected to fill in for the Solution Lead Role when required.
- Participate in solution transition session from Professional Services to Enterprise Service organization to be self-sufficient with functional/technical skills on customer solution.
- Engage and participate in continuous improvement plan activities on assigned solution for a stable production environment and reduction on recurring issues.
- Constantly look for opportunities to automate repetitive or manual activities.
- Play a leading role in managing the knowledgebase for ESE Organization.
- Participate in weekly review calls with customers.
- Ensure all relevant case details are updated accurately and timely.
- Continuous upskill of functional/technical knowledge on product and customer solution.
- Participate in on-call rotations as assigned.
QUALIFICATIONS AND EXPERIENCE:
- Candidate must possess a Diploma, Advanced/Higher/Graduate Diploma, Bachelors Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.
- 10 - 15 years of working experience with Java, Spring, Springboot are preferred.
- Excellent written and verbal communication skills, including ability to speak and write fluently in English.
- Excellent time management and organizational skills.
- Analytical mindset and creative problem-solving skills.
- Ability to work well both in a team environment and independently.
- Strong learning desire and willingness to learn new technologies on own initiative.
- Comfortable working under deadlines and managing customer cases.
Preferred but not required:
- Understanding or experience in Scrum or equivalent agile practice.
- Understanding of ITIL, incident and problem management.
- Understanding of Software Development Lifecycle (SDLC) methodologies, version control and configuration management.
- Functional and business process knowledge of the Logistics and Supply Chain industry, as well as experience with logistics, transportation, and shipping software.
Technical skills:
Experience with JIRA and SVN.
- 10- 12 year strong working knowledge Office suite of tools - Excel, Word, Outlook
- 10- 12 year strong working knowledge of database concepts and Java, Spring, Springboot, SQL/MS-SQL, PL/SQL.
- 10 -12 year strong working knowledge of Linux and Windows Operation System
PHYSICAL REQUIREMENTS:
- General office environment and responsibilities requiring:
- Extensive use of the computer which involves viewing a monitor and keyboarding for most of the workday
- Placing and receiving phone calls
Employment Type: Full Time, Permanent
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What people at e2open are saying
Technical Manager salary at e2open
reported by
3
employees
with 12-14
years exp.
₹25
L/yr - ₹33.1
L/yr
24%
more
than the average Technical Manager Salary in India
View more details
What e2open employees are saying about work life
based on 317 employees
Flexible timing
Monday to Friday
No travel
Day Shift
e2open Benefits
Submitted by Company
Job Training Health Insurance Soft Skill Training 
Cafeteria
Submitted by Employees
View more benefits 
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