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Senior Analyst, Channel Data services
e2open
·
3-8 years
₹ 4.8 - 7.84794L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Bangalore / Bengaluru
1 vacancy
Senior Analyst, Channel Data services
e2open
posted 4d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
RESPONSIBILITIES:
- Acquire expert level knowledge with solutions, products or services deployed for their respective customers.
- Independently & effectively respond to customer tickets/Partner queries/internal communications.
- Seamlessly work on data related to scheduled or unscheduled activities, take full responsibility by keeping all stakeholders informed.
- Strictly compliant with the tools/applications adoption, is conversant and do not take non-standard approach. Always recommend/insist best practices to follow within the team.
- Is familiar with all SLAs for customers, always on-time and accurate process & delivery like - reports/feeds processing/feedout/ART etc.
- Available during non-business hours to work towards the resolution of Sev1 & Sev2 issues.
- Strongly reflects on e2open Principles, understands organizational goals and work towards achieving them.
- Independently work on complex customer queries/tickets and requests which requires deep diving into data to address, clear and crisp presentation of ideas and solutions.
- Be a SME, train and guide other team members on day today operational matters, liaison with cross functional teams on matters of customer delivery aspects, conduct team meetings independently.
- Capable of supporting multiple customer operations, participate actively discussions with CDSMs.
- Create wow factor leading to customer appreciations through excellent handling of queries requests etc.
- Support automation drive through well planned and structured UAT.
- Extend seamless back up support, effectively prioritize, execute tasks in timely manner to achieve all SLAs.
- Continuous review of all process steps and eliminate redundant manual touch points, identify legacy processes and initiate discussion with customer to eliminate such manual work.
- Efficient process document management, simplify processes and data handling.
- Demonstrate good analytical skills to slice and dice the data, always complete assigned training for the role well ahead of the timeline.
- Create metrics and advise customers on the trend and issues in the data and recommend, to make relevant changes, provide meaningful insights into data to the customers.
- Evaluate and conduct sessions on adopting new features, drive new platform features adoption within the team.
- Independent in supporting SCRs related changes, implement RPA and Python scripts to reduce manual work.
QUALIFICATIONS AND EXPERIENCE:
- Graduate/Masters from premier institute.
- 3+ years of experience in data management and analytical field.
- Excellent soft skills, comprehension, articulation, communication (both written and verbal) skills essential.
- Flexible to work in different shift timings and is available at non-business hours to support critical requests or issues impacting organization and customer business or service.
- Outstanding analytics, troubleshooting, problem-solving skills, always thinking out of the box.
- Versatile working in a team with diverse thoughts and different dynamics.
PHYSICAL REQUIREMENTS:
- General office environment and responsibilities requiring:
- Extensive use of the computer which involves viewing a monitor and keyboarding for most of the workday.
- Occasionally moving and lifting objects up to 20 pounds.
- Flexible to visit all office locations regularly at Bangalore.
Employment Type: Full Time, Permanent
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People are getting interviews at e2open through
People are getting interviews through
(based on 38 e2open interviews)
Job Portal
Campus Placement
Referral
Company Website
Walkin
Recruitment Consultant
40%
21%
8%
5%
5%
3%
18% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at e2open are saying
Rating based on 9 Senior Analyst
reviews
Anonymous · IT Network
in Bengaluru/Bangalore
Likes
Nothing to be specidic
Dislikes
1. No carrer advancement opportunities.No training of new technologies.They just believe in hire and fire.They hire talent but do not provide enough opportunity for training and skill upgrade. 2. No change in compensation for couple or years.Earlier the reason was covid and now the reason is US market.Next year's excuse for no merit..Read More
Read 9 reviewsSenior Analyst salary at e2open
reported by
90
employees
with 3-9
years exp.
₹4
L/yr - ₹9.3
L/yr
26%
less
than the average Senior Analyst Salary in India
View more details
What e2open employees are saying about work life
based on 309 employees
Flexible timing
Monday to Friday
No travel
Day Shift
e2open Benefits
Submitted by Company
Job Training Health Insurance Soft Skill Training 
Cafeteria
Submitted by Employees
View more benefits 
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