Add office photos
All Filters
17 e2open Jobs
Enterprise Service Engineer
e2open
posted 15d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
RESPONSIBILITES:
- Perform in-depth technical investigation, troubleshooting, root cause analysis and drive issue resolution (including config changes/fixes)
- Work on identifying and implementing workaround for business continuity.
- Validate code fixes developed and coordinate/plan the UAT with customer for production fix rollout.
- Perform production patch deployment by following e2open s deployment process.
- Be proactive in identifying and implementing preventative measures for customer problems with better understanding on the customer business processes.
- Collaborate and drive resolution with various internal teams namely Product Development, Professional Services, Cloud Operations, and Quality Assurance.
- The Enterprise Service Engineer will help and mentor Associate Enterprise Service Engineers to troubleshoot and in root cause analysis.
- Participate in solution transition session from Professional Services to Enterprise Service organization to be self-sufficient with functional/technical skills on customer solution.
- Engage and participate in continuous improvement plan activities on assigned solution for a stable production environment and reduction on recurring issues.
- Constantly look for opportunities to automate repetitive or manual activities.
- Participate in creating, maintaining, and utilizing knowledgebase articles.
- Continuous upskill of functional/technical knowledge on product and customer solution.
QUALIFICATIONS AND EXPERIENCE:
- Candidate must possess a Advanced/Higher/Graduate Diploma, Bachelor s Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.
- 3-6 years of working experience is preferred.
- Analytical mindset and creative problem-solving skills.
- Excellent written and verbal communication skills, including ability to speak and write fluently in English.
- Excellent time management and organizational skills.
- Ability to work well both in a team environment and independently under minimal supervision.
- Strong learning desire and willingness to learn new technologies on own initiative.
Preferred but not required:
- Good experience in Scrum or equivalent agile practice.
- Functional and business process knowledge of the Supply Chain industry, as well as experience with logistics, transportation, and shipping software.
- Good exposure on Software Development Lifecycle (SDLC) methodologies, version control and configuration management.
Technical skills:
- Experience with JIRA and SVN.
- Strong knowledge of database concepts and SQL/MS-SQL, PL/SQL.
- Knowledge of Linux and Windows Operation System.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Service Engineer roles with real interview advice
What people at e2open are saying
Service Engineer salary at e2open
reported by
1
employee
with 3
years exp.
₹10.8
L/yr - ₹13.8
L/yr
202%
more
than the average Service Engineer Salary in India
View more details
What e2open employees are saying about work life
based on 311 employees
Flexible timing
Monday to Friday
No travel
Day Shift
e2open Benefits
Submitted by Company
Job Training Health Insurance Soft Skill Training 
Cafeteria
Submitted by Employees
View more benefits 
Compare e2open with
Blue Yonder
Compare
Manhattan Associates
Compare
SAP
Compare
Oracle
Compare
Infor Global Solution
Compare
Logility
Compare
Coupa Software Inc
Compare
Thomson Reuters
Compare
Oracle Cerner
Compare
R Systems International
Compare
Chetu
Compare
Onward Technologies Inc
Compare
Temenos
Compare
Globant
Compare
Ebix Software India
Compare
Amadeus
Compare
UKG
Compare
Veritas
Compare
AVEVA
Compare
Visteon
Compare
Similar Jobs for you
Share an Interview