Call Quality Analyst

EC-Council is the worlds largest cyber security technical certification body. We operate in 145 countries globally and we are the owner and developer of various world-famous cyber security programs. We are proud to have trained and certified over 220,000 information security professionals globally that have influenced the cyber security mindset of countless organizations worldwide.

www.eccouncil.org

Video Quality Editor

A Video Quality Editor (VQE) is a core member of the Operations team and reports directly to the Project Manager. They keep a close eye on video production quality and make sure that the final content is error free and is of highest quality standards. A VQE will also be formatting and finalizing PowerPoint presentations for the production team. The role involves working with multiple departments and requires excellent communication, time management and coordination skills. This role is for an individual who is organized and committed to deliver in a dynamic environment through efficient project management skills and techniques.

Key Responsibilities:

• Study the target audience and objectives of the course before initiating the quality check inspection.
• Manage multiple projects efficiently and effectively from final edited drafts through completion.
• Review the content in the assembled sections in order to determine if corrections are necessary.
• Format and finalize the PPT presentation to meet quality standards and have them ready before production deadlines.
• Assess the quality of content (audio and video) edited by Video Editors and deliver the best content we can.
• Fix issues as soon as they are spotted during the initial phase of Video development.
• Engage in providing feedback on assembling, polishing the screencasts and recorded content to the Video Editors.
• Prepare a bug log containing all the fixes needed to improve the quality of the video before publication.
• Proof videos to see if captions, highlights, title slides, and other visual components have been properly inserted.
• Highlight editorial errors in the bug log which then be worked upon by the Video Editor. • Provide valuable feedback to the Development and Production Team.

Your profile:

• Good verbal and written communication skills
• Good MS Excel and PowerPoint skills.
• Quick learner and adaptable to learn new processes, concepts, and skills.
• Excellent organizational and time management skills
• Strong attention to detail and a desire to deliver accurately, efficiently, and to a high standard.
• Ability to work under pressure.
• Should have an eye for detail.

Additional Information

We are an equal opportunity workplace and are an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status and we do not discriminate based on such characteristics, or any other status protected by the laws or regulations in the locations where we work.

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

EC-Council is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a medical condition or disability which inhibits your ability to complete any part of the application process and need a reasonable accommodation to complete the process, please contact us workwithus@eccouncil.org and let us know how we may assist you.

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