Service Desk Escalation Lead

Dynamix is looking for Service Desk Escalation Lead to join our dynamic team and embark on a rewarding career journey.A Service Desk Associate is responsible for providing first-line technical support to end-users, resolving technical issues, and maintaining the company's IT systems and services. Key responsibilities: • Respond to customer inquiries and requests for assistance through phone, email, chat, or in-person • Troubleshoot technical issues and resolve them in a timely manner • Log and track customer requests and incidents in a service management system • Escalate complex or unresolved incidents to higher-level IT support staff • Update knowledge base and create documentation for common issues and solutions • Ensure customer satisfaction by providing excellent customer service • Assist with the setup and maintenance of IT equipment, such as computers, printers, and phones Requirements: • Experience in customer service and technical support • Basic knowledge of computer hardware, software, and operating systems • Ability to troubleshoot technical issues and find solutions • Strong verbal and written communication skills • Good organizational and time management skills.