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5 DynamicNext Jobs

Customer Support Executive (Games)

0-3 years

Kochi

1 vacancy

Customer Support Executive (Games)

DynamicNext

posted 5mon ago

Job Description

We are seeking a Game Support Executive who will bring strong customer service skills and a positive attitude to our team. We are especially interested in avid gamer and mobile game enthusiasts. As a Game support Executive at Dynamicnext, you will be the first point of contact for players and will be a critical brand ambassador.
Your role:
  • Supports game players via email, forums, chat, ingame and social media channels.
  • Identify player s needs, clarify information, research every issue, and provide solutions and/or alternatives
  • Give accurate and real-time responses to player inquiries
  • Keep accurate detailed notes per intake
  • Offer inputs and player behaviour insights based on interactions to Production team
  • Escalate issues to appropriate teams when necessary
  •  
    Qualifications:
    • One or more years of experience in customer service is preferred
    • Knowledge and passion for mobile games (especially MMO, RPG) is a must
    • Experience using various Operating Systems and documenting tools
    • Excellent typing speed, verbal and spoken English skills
    • Good comprehension and documentation skills
    • Ability to maintain poise and a professional attitude during periods of high complaint volume
    • Ability to communicate effectively and professionally with others, from customers to coworkers
    Note:- Preference will be given to candidates from Kerala. Salary is not a constraint for the right candidate.

    Employment Type: Full Time, Permanent

    Read full job description

    What people at DynamicNext are saying

    DynamicNext Benefits

    Free Transport
    Child care
    Gymnasium
    Cafeteria
    Work From Home
    Free Food +6 more
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