General Manager Operations

Role & responsibilities:

• Project Oversight (MEP): The General Manager of Operations leads and manages complex engineering MEP projects from inception to completion. This involves detailed project planning, resource allocation, and rigorous monitoring to ensure projects are completed on time, within budget, and to the required quality standards. The General Manager will coordinate cross-functional teams, addressing any project challenges and ensuring effective problem-solving strategies are in place. This role demands a proactive approach to project management, ensuring that all stakeholders are aligned and informed throughout the project lifecycle. This position provides leadership in the execution cycle of MEP project in its various phases including
• Planning and Design
• Procurement
• Installation
• Testing and Commissioning
• Documentation
• Operations Leadership and planning: The General Manager of Operations is responsible for developing and implementing comprehensive operational strategies that align with the company's long-term vision and goals. This involves analyzing market trends, forecasting future demands, and creating strategic plans that support business growth and operational excellence. The General Manager will work closely with the executive team to ensure that operational plans are in sync with the companys overarching strategy, providing a clear direction for all operational activities.
• Operational Management: A key function of this role is to oversee the daily operations of the company, ensuring that all processes run smoothly and efficiently. This includes managing the production schedules, coordinating with various departments, and ensuring compliance with industry standards, regulatory requirements, and quality control protocols. The General Manager of Operations will monitor and evaluate operational performance, identifying areas for improvement and implementing corrective actions to maintain high standards of quality and efficiency.
• Resource optimization: Resource management is a critical responsibility of the General Manager of Operations. This involves optimizing the allocation and utilization of resources, including personnel, equipment, and materials, to maximize efficiency and minimize costs. The General Manager will oversee procurement processes, ensuring the timely availability of materials and equipment necessary for operational activities. Additionally, the General Manager will ensure that equipment and facilities are maintained and upgraded as needed to support operational needs and enhance productivity.
• Team Leadership and Development: Leading a high-performing operations team is a core function of this role. The General Manager of Operations will recruit, mentor, and develop team members, conducting performance evaluations and implementing training programs to enhance skills and competencies. This role involves fostering a positive and collaborative work environment that promotes teamwork, innovation, and continuous improvement. The General Manager will lead by example, inspiring and motivating the team to achieve their full potential and contribute to the company’s success.
• Financial Management: The General Manager of Operations is responsible for developing and managing operational budgets, closely monitoring financial performance, and implementing cost-control measures. This includes analyzing financial data, identifying cost-saving opportunities, and ensuring that the operations remain within budget. The General Manager will provide accurate and timely financial reports and performance updates to the executive team, enabling informed decision-making and strategic planning.
• Continuous Improvement using six sigma concepts: Driving continuous improvement initiatives is a vital function of the General Manager of Operations. This involves implementing and promoting methodologies such as Six Sigma to identify inefficiencies and enhance operational processes. The General Manager will lead efforts to apply Six Sigma tools and techniques, such as DMAIC (Define, Measure, Analyze, Improve, Control), to systematically improve processes and eliminate defects. By using data-driven approaches, the General Manager will focus on reducing variability, improving quality, and increasing efficiency across all operations. This commitment to continuous improvement will ensure that the company maintains high standards of operational excellence and competitiveness.
• Stakeholder Engagement: Building and maintaining strong relationships with clients, suppliers, and other key stakeholders is a crucial aspect of this role. The General Manager of Operations will ensure high levels of customer satisfaction by addressing operational issues promptly and delivering exceptional service. This involves regular communication with stakeholders, understanding their needs and expectations, and ensuring that the company’s operations meet or exceed these requirements.
• Innovation and Technology Adoption: The General Manager of Operations will promote the adoption of new technologies and innovative solutions to improve operational processes and outcomes. This includes staying informed about industry trends and advancements, evaluating new tools and technologies, and integrating them into the company’s operations to maintain a competitive edge. The General Manager will lead efforts to drive innovation, ensuring that the company remains at the forefront of the engineering sector.