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Manager Software Engineering_ORE-ServiceNow
6-10 years
Bangalore / Bengaluru
1 vacancy
Manager Software Engineering_ORE-ServiceNow
DXC Technology
posted 5d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Roles and Responsibilities -
- As a Techno functional you will be an integral part of the team responsible for solution design and review of all business process and system level changes as part of continual service improvement.
- Design roadmaps for customer based on the ServiceNow releases.
- Understanding of the Customer requirements then apply industry best practices and detailed knowledge of ServiceNow to design an optimal solution that supports the business process that meets or exceeds Customer requirements.
- Assists in quality management reviews and ensures that all business and design requirements are met.
- Leads internal development of business process story / requirement gathering.
- Prepare process documents, process flows, User Stories and Functional Requirements Specification documents for ITIL Processes
- Prepare and present Business Case / functional requirements for IT Service Management Process Areas and Modules to customers.
- Work with tool developers to explain the requirements and ensure that developments are according to specified functional requirements (Functional Lifecycle Testing).
- Delivering process training to Customers, end users and support users.
Required Skills -
- 6 to 10 years experience on the ITSM ServiceNow platform as a developer or Functional Consultant.
- Experience of Standardizing/Improvising ITIL processes and functions implementations in large technology engagements & full life cycle implementations.
- Experience in working with various levels of IT Service management internally and Client organization and ability to meet client s deadlines.
- Hands on experience on writing the process documents, process flows, User Stories and Functional Requirements Specification documents for ITIL Processes.
- Experienced in IT enablement of respective business function - Process Design, Process Implementation and Process Support
- Experience in working in large teams in functional and technical streams.
- Experience & knowledge of Agile methodologies.
- ITIL V4, Certified ServiceNow Administrator Certification and Certified Implementation Specialist - ITSM Certification are also an added advantage.
- Great written and verbal communications skills (including report writing).
- Knowledge of enterprise IT environments.
- Experience of working in a fast moving and changing large enterprise IT environment.
- Intermediate knowledge of IT risk management, project management and technical problem resolution.
- Experience on running reports on ServiceNow using Reports and Performance Analytics.
Employment Type: Full Time, Permanent
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30%
11%
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4%
2%
12% candidates got the interview through other sources.
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What people at DXC Technology are saying
Software Engineering Manager salary at DXC Technology
reported by
14
employees
with 15-24
years exp.
₹23
L/yr - ₹35
L/yr
27%
less
than the average Software Engineering Manager Salary in India
View more details
What DXC Technology employees are saying about work life
based on 9.6k employees
Flexible timing
Monday to Friday
No travel
Day Shift
DXC Technology Benefits
Submitted by Company
Work From Home Soft Skill Training International Relocation Health Insurance Job Training Unlimited PTO
Submitted by Employees
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