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Service Excellence Lead
DXC Technology
posted 17hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Conduct process studies to evaluate their fit for RPA and AI/ML or other improvement methods
- Participate in demo sessions with process SMEs to gather current process overview and prepare the as-is process map and process documentation
- Propose business case and design the high level solution for the improvement
- Gather process related information and analyses the data using statistical tools to assess process performance,
- Facilitate brainstorming sessions for teams to identify pain areas,
- Perform root cause analysis of identified problems,
- Consolidate pain areas identified and propose recommendations for process improvement - internal/external consultant,
- Lead or/and serve as a mentor for a project teams chartered to address identified deficiencies,
- Classify improvement projects according to the center requirements,
- Coordinate, administrate improvement projects across the teams and monitor the progress and timelines,
- Deliver internal training sessions on quality topics (scheduled and on-demand)
- Promote company corporate cultures and demonstrate discipline
- Contribute during internal and 3rd party visit/audits when applicable
- Participate in projects appointed by management
- Share best practices with other DXC business units
Desired behaviors:
- Deliver constant high-quality performance, focus on details and accuracy
- Ensure that tasks are completed within specified deadlines and quality parameters
- Assume personal ownership for DXC business results and execution
- Proactively solve customers problems, be accountable for solving the problem
- Build very good relationship with your customer/team, always be positive about your customer/team
- Maintain strong communication standards, international and multi-cultural mindset
- Support other team members and groups Employee is obliged to:
- Timely reporting of tasks managed and working time in accordance with employment regulation
- Complete all mandatory trainings specified by management
- Cooperate fully during internal and external audits
- Obey rules regarding working time management set by the employer
- Obey employment and company regulations
- Obey rules and regulations regarding health, safety and fire hazard
- Protect company welfare, its property
- Under no circumstances disclose trade secrets nor company s confidential information, defined by specific contracts and regulations
Employment Type: Full Time, Permanent
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What people at DXC Technology are saying
Service Executive salary at DXC Technology
reported by
2
employees
₹6.1
L/yr - ₹7.8
L/yr
97%
more
than the average Service Executive Salary in India
View more details
What DXC Technology employees are saying about work life
based on 9.9k employees
Flexible timing
Monday to Friday
No travel
Day Shift
DXC Technology Benefits
Submitted by Company
Work From Home Soft Skill Training International Relocation Health Insurance Job Training Unlimited PTO
Submitted by Employees
View more benefits 
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