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Technology Service Specialist
DWS Investment
posted 1d ago
Job Role Insights
Key skills for the job
Job Description
- Oversee vendor and contribute to all configuration, integrations, conversion, testing and hyper care on the IT Platform.
- Ensure vendor deliverables meet a level of adherence and quality defined by DWS IT
- Smooth knowledge transfer, training and responsibilities handover from vendor to manage the IT application in-house going forward in production.
What we ll offer you
As part of our flexible scheme, here are just some of the benefits that you ll enjoy,
- Best in class leave policy.
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above
Your key responsibilities
As IT Application Owner
- Undertake detailed business analysis and act as a point of Subject Matter Expert knowledge to provide and document clear and concise understanding of the business processes.
- Identifies dependencies between software product components, between technical components, and between applications and interfaces.
- Responsible for understanding and documenting accurately and comprehensively technology current and target state architectures.
- Creating a strong network of contacts within the business, business management, operations domains to ensure these stakeholders are kept informed with transparency and clarity.
- Creating a strong network of contacts with associated technology teams from development, infrastructure and production to collaborate on risk identification, remediation solutions and managing change conflicts.
- Support project management activities to assist in the delivery of the target state technology landscape.
- Roles and permissions management for applications
- Support the banks audit function in the remediation of audit points and self-identified issues in order to reduce risk.
- New application onboarding and Application de-commissioning with respect to DB specific internal control processes - filing required sets of forms/details to register vendor, providing evidence to support the details, presenting the same across multiple control boards for their approval and ensuring the same.
- Manage Vendor Relationship, License and certificate maintenance, Vendor Release note review and assessment for third party IT applications.
Your skills and experience
- Demonstrable experience on managing service delivery.
- Knowledge of ITIL-based IT service management best practices
- Understanding and practitioner knowledge of best practice project management principles and methodologies
- Knowledge of industry best practice IT support and End User Computing standards, strategies, solutions, and methodologies.
- Proficiency with one or more common IT ticketing systems with an emphasis on reporting and analysis.
- Ability to on-board, integrate and manage in house and outsourced disparate teams into a shared-services support delivery mode.
- Experience defining, developing, implementing, and managing at least major IT service management process (e.g., Incident Management, Change Management, Release Management, etc.).
- Experience in proactive client relationship management programs
- Ability to think strategically, as well as tactically, and to exercise sound judgment in problem-solving and priority/goal setting.
How we ll support you
- Training and development to help you excel in your career.
- Coaching and support from experts in your team.
- A culture of continuous learning to aid progression.
- A range of flexible benefits that you can tailor to suit your needs.
Employment Type: Full Time, Permanent
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