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484 DWS Investment Jobs
Technology Service Specialist
DWS Investment
posted 4mon ago
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Job Description
Job Description:
Job Title- Technology Service Specialist
Location- Pune, India
Role Description
Part of the End User Computing, Trading and Regulatory Team provide Real Time Communication services and platforms to over 110,000 users. Platforms include Microsoft Teams, Skype, Symphony, Zoom, Room Meeting Systems, Avaya Telephony, NICE NTR-X and Trading Voice.
Additionally, we support the Bank s Compliance Recording solution to ensure the interactions and communication of the regulated userbase is recorded and archived successfully. The team has regular engagement with with Control functions vis-a-vis Audit, Legal, Compliance, Anti-Financial Crime Investigation Group. In support of the compliance capture platforms the team provides SME capabilities for the maintenance, stability and enhancements of the platform.
The successful candidate will provide compliance capture expertise focused on the platforms used within Trading and Regulatory SRE.
About Deutsche Bank
Deutsche Bank AG is a global banking and financial services company with its headquarters in Frankfurt, Germany. It employs more than 80,000 people in over 70 countries, and has a large presence in Europe, the Americas, Asia-Pacific and the emerging markets.
What we ll offer you
As part of our flexible scheme, here are just some of the benefits that you ll enjoy
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above
Your key responsibilities
- Act as technical escalation point for global Voice Recording service, managing and troubleshooting highly complex technical issues
- Implementation technical solutions and configuration of applications in different environments, subject to stakeholder / business demand
- Work with diverse stakeholders to identify requirements and design, document and implement the solutions to a published standard
- Develop the global Voice Recording platforms with integration to a wide range of Voice applications eg Avaya IPT, IPC Unigy and Microsoft Teams
- Train and mentor peers and junior team members
- Perform application upgrades and drive projects, demonstrating ownership within the compliance capture space
- Work closely with the application OEMs and escalate critical issues and software / application bugs
- Collaborate with Product Management to deliver technical solutions, audit evidence etc.
Other responsibilities include the below:-
- Ownership of Major Incidents, driving through to resolution
- Perform Problem Management and provide RCA to internal / business stakeholders
- ITIL Service Operations processes - Change Management, Knowledge Management, Access Management etc.
- Responding to requests for information from key internal functions relating to the security and regulatory compliance
- Partnering with Engineering and level 2 teams to ensure stability and that services are maintained, product
- documentation and KOPs are updated regularly
- Identification of and delivery of cost saving / automation opportunities
- Custom reporting based on business demand
- Process Improvement / reviews
Your skills and experience
Bachelors degree, with a technical major, such as engineering or computer science preferred
- Minimum 8-10 years experience in a similar role
- Expert Knowledge on Voice Recording Applications - NICE NTR 6.x, NTR-X (on-prem, Cloud-based SaaS services)
- Significant working knowledge of Avaya Enterprise Voice solutions, IPC Trading Voice and Microsoft Teams solutions
- K nowledge of Skype for Business or other Unified Communications, Audio and Video Conferencing Solutions (Microsoft,
- Cisco) and their integration with the core telephony network.
- Knowledge and Experience with NICE Voice Recording platform or other Voice Recording technologies and their
- integration with Avaya Application Enablement Services or other IPT technologies
- Experience working in operations, engineering, IT Run the Bank and/or support domains
- Understanding of regulatory requirements as they impact the use of real time communications in the financial
- services industry
- Experience working with and supporting Event Management using Monitoring tools e.g. Nectar, Geneos, Splunk
- Experience in working on compliance/ risk management / audit subjects
- Experience with distributed / multi-locations teams
- Familiar with Agile Team management tools (JIRA, Confluence)
- Ability to manage customer relationships, their expectations and to understand requirements of the business to ensure they are translated into technical delivery Strong in communicating & collaborating with all stakeholders (business & IT)
- Planning / Organizing: Able to manage workload but be flexible to changing priorities and be able to react to urgent deliverables
- Flexibility: The role covers a wide set of disciplines and requires the candidate to be adaptable with a wide set of skills across the complete life_cycle of technology delivery
- Problem solving: Ability to manage unexpected events; control and deal with them quickly and efficiently. When confronted with a problem, you will need to collect information, analyze the situation, point out solutions and apply them in a reasonable time
Education/Certification:
- Educated to bachelor s degree level or above (or overseas equivalent)
Candidate will be:
- A creative technologist passionate about transforming technologies and providing market leading End User experience
- Logical, innovative, and articulate and able to work directly with technical and non-technical stakeholders
- Experienced in commercial enterprise grade software and platform delivery
- Organized and driven to continuously improve the platform and themselves
- Diligent, methodical and willing to challenge status quo
How we ll support you
- Training and development to help you excel in your career
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs
Employment Type: Full Time, Permanent
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