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CB Cash Management Tech - BM
DWS Investment
posted 4mon ago
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Key skills for the job
Job Description
- Provide hands on technical support for a suite of applications/platforms within Deutsche Bank
- Build up technical subject matter expertise on the applications/platforms being supported including business flows, the application architecture and the hardware configuration.
- Resolve service requests submitted by the application end users to the best of L2 ability and escalate any issues that cannot be resolved to L3.
- Conduct real time monitoring to ensure application SLAs are achieved and maximum application availability (up time).
- Assist in the process to approve all new releases and production configuration changes, keep stakeholders informed and conduct any release tasks assigned to support.
- Manage incidents through to resolution keeping all stakeholders abreast of the situation and working to minimize impact wherever possible.
- Conduct post-mortems of incidents and drive relevant feedback into Incident, Problem and Change management programs.
- Build and maintain effective and productive relationships with the stakeholders in business, development, infrastructure and third-party systems / data providers & vendors.
- Ensure all knowledge is documented and that support runbooks and knowledge articles are kept up to date.
- Approach support with a proactive attitude, working to improve the environment before issues occur.
- The candidate may have to work in shifts as part of a rota covering APAC and EMEA hours between 06:30 IST and 10:30 PM IST (2 shifts)
- Weekend coverage may need to be provided on rotational basis.
- Lead by example to drive a culture of proactive continual improvement into the Production environment through automation of manual work, monitoring improvements and platform hygiene.
- Carry out technical analysis of the Production platform to identify and remediate performance and resiliency issues.
- Engage in the Software Development Lifecycle (SDLC) to enhance Production Standards and controls.
- Update the RUN Book and KEDB as & when required
- Participate in all BCP and component failure tests based on the run books
- Understand flow of data through the application infrastructure. It is critical to understand the dataflow so as to best provide operational support
- Proactive event monitoring and ensuring the alerts/events are well handled by referring to runbook and also taking initiative in creating new ones if required for the future reference.
- Drive knowledge management across the supported applications and ensure full compliance
- Works with team members to identify areas of focus, where training may improve team performance, and improve incident resolution.
- Recent experience of applying technical solutions to improve the stability of production environments
- Working experience of some of the following technology skills:
- Operating systems (e.g. UNIX, Windows) and the underlying infrastructure environments
- Middleware (e.g. MQ, WebLogic, Tomcat, Jboss, Apache, Kafka and similar) , DAP, Dweb, Fabric
- Database environments (e.g. Oracle, MS-SQL, Sybase, No SQL)
- Automation, monitoring and data analytics tools (e.g. Monitoring tool (Geneos/Nagios) , scheduling tool (Control-M /Autosys), Ansible, Blueprism, App dynamics, Splunk and similar tools)
- Scripting languages (e.g. UNIX shell and PowerShell, PERL, Python, Github, Spring boot, JAVA/.NET and similar programming languages)
- Good understanding of ITIL Service Management framework such as Incident, Problem, and Change processes.
- Ability to self-manage a book of work and ensure clear transparency on progress with clear, timely, communication of issues.
- Excellent troubleshooting and problem solving skills.
- Excellent communication skills, both written and verbal, with attention to detail.
- Ability to work in virtual teams and in matrix structures
Your skills and experience
- 6+ years experience in IT in large corporate environments, specifically in the area of controlled production environments or in Financial Services Technology in a client-facing function
- Service Operations, development experience within a global operations context
- 3+ years of experience in IT in large corporate environments, specifically in the area of controlled production environments or in Financial Services Technology in a client-facing function
- Global Transaction Banking Experience is a plus.
- Experience of end-to-end Level 2,3 management and good overview of Production/Operations Management overall
- Experience of supporting complex application and infrastructure domains.
- Experience in Devops/SRE.
- Knowledge and development experience in Ansible automation.
- Preferably knowledge and experience on GCP.
- ITIL / best practice service context. ITIL foundation is plus.
- Good analytical and problem-solving skills
How we ll support you
- Training and development to help you excel in your career
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs
Employment Type: Full Time, Permanent
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