The Client Implementation Associate (Documentation) supports the efficient delivery of implementation & documentation tasks and will act as a support resource throughout the project, working under the direct supervision of the Client Implementation Manager(s).
Key tasks include (but not limited to) document generation, electronic banking system setups, performing & creating testing, supporting the resolution of client queries and issues.
What we ll offer you
As part of our flexible scheme, here are just some of the benefits that you ll enjoy,
Best in class leave policy.
Gender neutral parental leaves
100% reimbursement under childcare assistance benefit (gender neutral)
Sponsorship for Industry relevant certifications and education
Employee Assistance Program for you and your family members
Comprehensive Hospitalization Insurance for you and your dependents
Accident and Term life Insurance
Complementary Health screening for 35 yrs. and above
Your key responsibilities
The Client Electronic Banking Implementation Analyst supports the efficient onboarding & enablement of electronic banking channels for our corporate banking clients.
Task Details
Verify all documents regarding change of authorized signatories either on an account or within an electronic banking (EB) access channels (specimen signature card, banking agreements, Product documentation, EB Documents) including the signature check regarding authorization of the signatories.
Perform above checks regarding all German standard companies according to the German Trade Register.
Perform the technical sign off if EB channels are involved.
Archive the docs in the digital archiving tools (SmartDoc/Doc Pro).
You will communicate to the client and/or service by using standard templates in German language.
Inform Level 1 team to support & finalize the process of a digital authorization.
Processing of internal requests for global customers of the bank.
Review of orders in accordance with internal guidelines and country specific requirements.
Initialization of video legitimations.
Maintenance, entry and release of personal data in banking applications (CIS).
Internal communication with internal business partners in written form.
Your skills and experience
The person required for the above position should have the following profile
Proficiency in German speaking and writing; able to communicate in German with clients.
3-5 years of handling client facing role.
2-5 years of experience in handling Cash Management products is preferred.
Experience in IT systems administration/Networking will be an advantage
Strong communication and inter-personal skills in German.
Analytical capabilities and logical thinking
Strong team player be part of a global/regional team, communicating, managing and cooperating closely on a local/regional/global level
Education University degree or equivalent professional experience
Language skills fluency in German (3-5 years of experience)
How we ll support you
Training and development to help you excel in your career.
Coaching and support from experts in your team.
A culture of continuous learning to aid progression.
A range of flexible benefits that you can tailor to suit your needs.