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Radisson Hotels

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4.0

based on 1.9k Reviews

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1 Radisson Hotels Duty Manager Job

Duty Manager

Radisson Hotel Group

 · 

4.0

 based on 1.9k Reviews

6-8 years

Noida

1 vacancy

Duty Manager

Radisson Hotels

posted 11d ago

Job Role Insights

Flexible timing

Key skills for the job

Operations Hospitality Transition Guest Service Leadership Skills

Job Description

  • Experience: 6-8 years Candidate should be presently working as Duty Manager
  • Purpose: To manage assigned shifts for the Front Office and related departments by running the day-to-day operations and create an environment that is positive, supportive and team orientated
  • Areas of Responsibility:
  • Participates in the development and implementation of strategies Front Office and Concierge that support achievement of the hotels goals
  • Manages the operation of the front office and related areas during assigned shifts
  • Creates the first impression by supervising the door, concierge and front office areas
  • Participates in the development and implementation of processes and procedures for assigned departments which support achievement of service and financial goals
  • Participates in the preparation of the annual budget; monitors achievement of budget and takes corrective steps as appropriate
  • Prepares and analyses reports in order to develop an informative database for decision making and to communicate upcoming business throughout the hotel
  • Analyses business forecasts and schedules accordingly
  • Ensures that front desk handles billing and cash in accordance with hotels standards
  • Plans and co-ordinates hotel housing activities by working closely with sales, catering, housekeeping and other departments
  • Ensures seamless transition during shift changes by developing and implementing processes for shifts to communicate with one another
  • Creates 100% guest satisfaction by providing Yes I Can! genuine hospitality and by exceeding guests expectations
  • Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
  • Listens, apologises with empathy, finds a solution and follows through when resolving guest problems
  • Assumes the responsibility to notice when the guest is not satisfied and uses best judgement as to when it is appropriate to use the 100%
  • Guest Satisfaction Guarantee
  • Performs other duties as required to provide Yes I Can! genuine hospitality
  • Provides employees with the information needed to perform their job effectively
  • Orients employees to the department and hotel and provides on-the-job training on job responsibilities
  • Prioritises and assigns work
  • Provides feedback to the employee and department manager on the employees performance of job responsibilities
  • Utilises leadership skills and motivation techniques in order to maximise employee productivity and satisfaction of direct reports
  • Assists in all administrative and statistical analysis of department operations
  • Performs all Human Resources related functions within the Front Office Department, including recruitment and selection, performance management, training and counselling
  • Greets all arriving VIPs, is visible and in contact with guests in a public relations capacity
  • Logs any points of concern and promptly resolves/actions requests of guest as a First Effort priority
  • Follow up call(s) are to be made to ensure the guests expectations are met and exceeded
  • Ability to manage all emergencies, guest and employee accidents and act appropriately to achieve a satisfactory outcome
  • Keeps Manager promptly and fully informed of all problems or unusual matters of significance
  • Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
  • Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment
  • Success Factors:
  • Focus on the Customer
  • Seeks to understand the guest, internal and external customers and meet and exceed the needs of both the customer and the company
  • Works well in a team environment and motivates team to sustain exceptional levels of performance
  • Clarify and provide information so that co-workers, customers and suppliers understand and can take action
  • Build Strong Relationships
  • Foster trust and co-operation among co-workers, customers and suppliers; develop and sustain personal contact in order to provide mutual benefit
  • Take Responsibility
  • Demonstrate personal ownership of tasks and follow through to get the required results
  • Key Skills and Requirements:
  • Stand-up and/or One-one-one Training
  • Skilled in the use of techniques and strategies required to deliver training material in group and one-on-one settings
  • Reservations Process
  • Understand the reservations process including the role of the WRS, distribution channels and reservations flow
  • Skills
  • Front Office

    • Employment Type: Full Time, Permanent

    Read full job description

    Prepare for Duty Manager roles with real interview advice

    What Duty Manager at Radisson Hotels are saying

    2.7
     Rating based on 20 Duty Manager reviews

    Likes

    Nothing is there to like

    Dislikes

    Bad politics and no supportive seniors, Human Resource

    • Salary - Bad
      • +6 more
    Read 20 Duty Manager reviews

    Duty Manager salary at Radisson Hotels

    reported by 81 employees with 3-9 years exp.
    ₹2.6 L/yr - ₹6.6 L/yr
    7% less than the average Duty Manager Salary in India
    View more details

    What Radisson Hotels employees are saying about work life

    based on 1.9k employees
    63%
    48%
    50%
    87%
    Flexible timing
    Rotational Shift
    No travel
    Day Shift
    View more insights

    Radisson Hotels Benefits

    Cafeteria
    Free Food
    Job Training
    Soft Skill Training
    Health Insurance
    Free Transport +6 more
    View more benefits

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