Duty Manager

Role & responsibilities

• Responsible for overseeing daily operations, ensuring exceptional guest satisfaction, and coordinating with all departments to maintain smooth resort functionality.
• Act as the primary point of contact for resolving guest and operational issues efficiently.

Preferred candidate profile

• Comply with legal requirements in a lodging property.
• Conduct interviews.
• Conduct staff performance assessment process.
• Develop a work team.
• Facilitate innovation and lead team leaders to implement change.
• Foster service innovation.
• Implement service recovery framework.