Key Account Manager - Ecom

Join our dynamic team at Duroflex in Bangalore!

Are you passionate about driving results in the world of e-commerce?We're on the lookout for energetic and driven individuals to fill Key Account Manager in our E-commerce division!

Location: Bangalore, Corporate Office

Experience: 5-9 years

Notice Period: Immediate joiners preferred

A Key Account Manager - Ecommerce role focuses on managing and nurturing the relationship between an organization and its most critical ecommerce clients or accounts. This position is vital in maximizing the value of key customers, driving sales, and ensuring the companys products and services are well-represented on major ecommerce platforms.

Job Summary:

A Key Account Manager - Ecommerce role focuses on managing and nurturing the relationship between an organization and its most critical ecommerce clients or accounts. This position is vital in maximizing the value of key customers, driving sales, and ensuring the company’s products and services are well-represented on major ecommerce platforms collaboration with internal teams and ecommerce partners to enhance product visibility, drive performance, and achieve sales targets.

Key Responsibilities:

1. Account Management:

• Act as the primary point of contact for key ecommerce accounts (e.g.,

Ecommerce - Pepperfry, Muthoot, Tata Cliq, Urban Ladder, Wooden Streetetc. Quick Commerce – Zepto, Swiggy Instamart, Flipkart Minutes etc.

• Build and maintain strong, long-term client relationships.
• Understand clients' business needs and align strategies to meet their

objectives.
2. Sales & Revenue Growth:

• Develop and implement strategies to increase sales and market share for

assigned ecommerce accounts.

• Achieve or exceed sales targets, KPIs, and profitability goals.
• Conduct regular analysis of sales performance, product trends, and market

opportunities.
3. Product Listing & Optimization:

• Oversee product listings, ensuring they are accurate, complete, and optimized

for search and visibility.

• Work closely with content and marketing teams to develop engaging product

descriptions, images, and promotional materials.

• Monitor inventory levels, pricing, and promotional activities to maximize

sales.
4. Performance Analysis & Reporting:

• Track and analyze key metrics (traffic, conversion rates, sales data) to assess

account performance.

• Prepare regular sales reports and account reviews for senior management.
• Use data-driven insights to identify growth opportunities and recommend

adjustments.
5. Collaboration & Coordination:

• Coordinate with internal teams (e.g., marketing, supply chain, customer

service) to ensure smooth execution of ecommerce activities.

• Manage the onboarding of new products, promotions, and campaigns with key

accounts.

• Stay updated on industry trends, competitor activities, and ecommerce best

practices.
6. Problem Resolution:

• Proactively identify and resolve issues related to inventory, order fulfilment,

product listings, and customer feedback.

• Act as a liaison between the ecommerce platform and internal teams to resolve

any disputes or concerns.
7. Strategic Planning:

• Develop and execute strategic account plans tailored to each key client,

outlining objectives, tactics, and timelines.

• Lead business reviews with key clients, presenting insights, performance

results, and future plans.

Qualifications:

• Education: Graduate/Post Graduate degree in Business, Marketing, Sales, or a related field.
• Experience: Minimum of 3-5 years of experience in ecommerce account management

or sales, preferably with a focus on major ecommerce platforms.

• Skills:
• Strong understanding of ecommerce platforms (e.g., Amazon Seller Central,

Shopify, Walmart Marketplace).

• Excellent analytical skills with the ability to interpret data and make strategic

decisions.

• Exceptional communication and negotiation skills.
• Proficiency in digital marketing tools, MS Office, and CRM software (e.g.,

Salesforce).

• Ability to work independently and as part of a cross-functional team.
• Personal Attributes:
• Strong organizational and multitasking skills.
• High attention to detail and problem-solving mindset.
• Adaptability and a proactive approach to change and challenges.

Working Conditions:

• This role requires work from office.
• Occasional travel may be required for client meetings and industry events.