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Customer Success Executive (Partners Payroll)
2-3 years
Mumbai
1 vacancy
Customer Success Executive (Partners Payroll)
Dun & Bradstreet
posted 14hr ago
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Flexible timing
Key skills for the job
Job Description
Why We Work at Dun & Bradstreet
Learn more at dnb.com/careers .
Location: Turbhe, Navi Mumbai
Designation: Customer Success Executive
Payroll: Partners Payroll
Key Responsibilties
- Client handling experience and excellent communication & telephonic probing skills
- Provide proactive support, guidance, and training to ensure customers maximize product/service value. Should be able to seek feedback on the products sold and guide them on usage and installation of the same
- Regular connects with customers for maximizing DRS and ERS website seal installation - monthly target driven
- Collated MIS to be sent to the team every evening capturing clients called & new companies added to the database
- Client engagement activities like survey emailers etc.
- Activation of DRS/ ERS product seals through Online portal and their email delivery to maximize revenue
- Coordination with external vendor(s) for printing and dispatch of customer documents/reports
- Invoice management - ensuring timely payouts done to vendors for their services
Key Requirements
- Graduate with 2-3 years of customer handling experience
- Fluent in English
- Proficient in MS Excel
All Dun & Bradstreet job postings can be found at https: / / www.dnb.com / about-us / careers-and-people / joblistings.html and https://jobs.lever.co/dnb . Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.
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Employment Type: Full Time, Permanent
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Flexible timing
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