Territory Business Head

Key Responsibilities

• Overall P& L for the Branches under him/her.
• Located at the major Branch and frequently visits the other Branches.
• Revenue Accountability-Customer relationships, RBD growth, NBD Support
• Cost Accountability-Authority to manage all operating costs for the Branches.
• Service Accountability-monitors performance, takes action on defaulters in alignment with BH.
• Ensures monthly Reward and Recognition program.

Key Performance Indicator
• % same day pickup/booking and connection within cutoff.
• % FAD
• % Forward closure(open CN closure within timeline)
• % CRM closure within TAT.
• PUD CPK and CPT