Hub Manager

Role Overview:

HUB Manager has the overall responsibility for planning and execution of entire Middle mile Operations & implementation of Operations SOPs. Daily responsibility included activities like management of TAT of incoming consignment and disbursal, HUB Operations and resolution of major complaint & queries.

Roles and Responsibilities:

Management of Processing of Consignments through our Hubs and timely Connection of the load in the Scheduled Routes.

Management of Load Processing Variance

Process Adherence

Timely Connection of Load as per Scheduled Cut-Offs

Resolution of Queries

Team management.

Improve processes, policies, and practices so as to achieve companys goals and ensure regional hubs adhere to company-wide laid down rules and guidelines

Excellent Leadership skills to keep their employees motivated, resolve conflicts and make hard decisions

Good Decision making skills/ability that affect the company

Help improve the efficiency of support services and also ensure free flowing communication amongst the stakeholders

Work hand-in- hand with top management in order to develop and implement new plans/ideas that will enhance the operations of the company at large

Timely Evaluating performance

Responsible for overall performance of Middle mile

Ability to Analyze and think strategically

Must have customer service skills and be able to maintain a consistent, high level Of service

Reviews service KPIs and addresses metrics that are not meeting target.

Graduate or Post Graduate with minimum of 6 – 10+ years of experience in operations in courier industry.

Experience in HUB Management / Logistics Warehouses