Customer service - Japanese speaker(JLPT N1 Only) - Onsite Malaysia

HI Jobseeker,

We're hiring Japanese experts for our known clients in Malaysia

Job role - Customer Success Specialist

Job location - Kuala lumper (Malaysia) - Onsite

Languages Required JLPT , Japanese

Salary range - Up to 6000 Rm + allowances ( Housing (Up to 600RM) for EP holders and language allowance (1000RM)

Shifts - Day shift

No.of Working days 5 days working

Education qualification - Bachelors degree

Benefits- Visa, flight ticket, hotel accommodation for 14 days, medical insurance, annual leaves and medical leaves provided

Work experience:

* Minimum of 6 months work experience in customer support in any industry.

* Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field

* Call center experience is not a must but would be a distinct advantage.

Overview of CSS Role:

* CSS represents the brand, the culture, and the values of the client

* Your attitude and how you behave will determine how our client is perceived by its customers

* It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times

* Customer concerns must be handled positively and professionally

* Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers

Responsibilities and Accountabilities

* Support customers to place online orders with the client

* Provide timely support to customers through available communication channels (inbound phone calls and email)

* Process payments and confidential client information in a manner that is precise and safeguards the customers personal and financial payment data at all times

* Proactively support customers to mitigate the risk of damage to the clients brand and customer loyalty

* Identify and escalate priority issues through appropriate channels as and when necessary

* Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience

* Maintain and improves quality of service by sharing suggestions and recommendations

* Keep job knowledge and skills up to date by attending training and continuously learning

* Meet all key performance indicators set by the company and client

* Adhere to the policies and procedures set by the company and client.

Please drop your updated resume on below email.

Grace Aila

Talent Acquisition Specialist

Email: grace@datadotlabs.com

WhatsApp: +60-1153815321

Calling: +60 327790127

LinkedIn : http://linkedin.com/in/pooja-aila-%E6%99%AE%E8%B3%88-%E8%89%BE%E6%8B%89-150696289