Dreamcast - Manager - Client Servicing (5-7 yrs)

Overview:

- The Manager - Client Servicing plays a crucial role in ensuring high levels of client satisfaction and retention by overseeing the delivery of exceptional service and maintaining strong client relationships.

- This role is essential in driving business growth through client retention, upselling, and cross-selling opportunities.

- The Manager - Client Servicing works closely with cross-functional teams to ensure the timely and successful delivery of solutions according to client needs and objectives.

Key responsibilities:

- Serve as the lead point of contact for all customer account management matters

- Build and maintain strong, long-lasting client relationships

- Oversee and manage client relationships to ensure a high level of service delivery and address escalated issues.

- Collaborate with sales and business development teams to identify opportunities for upselling and cross-selling to existing clients.

- Analyze client feedback and behavior to identify areas for improvement and drive continuous service enhancements.

- Ensure the timely and successful delivery of solutions according to client needs and objectives.

- Monitor and report on client satisfaction metrics, identifying trends and areas for improvement.

- Participate in client meetings and presentations to discuss service performance, new opportunities, and potential challenges.

- Negotiate contracts and agreements with clients, ensuring mutual benefit and adherence to company policies.

- Collaborate with internal teams, including operations, finance, and marketing, to ensure cohesive and effective client servicing.

- Stay informed about industry trends, market conditions, and competitor activities to provide strategic recommendations for client retention and growth.

- Manage and resolve escalated client issues in a timely and efficient manner.

- Develop and maintain a deep understanding of the company's products and services to effectively address client - needs and cultivate strategic partnerships.

-Contribute to the development of client servicing processes, standards, and best practices to drive operational excellence.

Required Qualifications:

- Bachelor's degree in Business Administration, Marketing, or a related field; Master's degree preferred.

- Proven experience in client servicing, account management, or related roles, with a minimum of 5 years in a managerial capacity.

- Demonstrated success in effectively leading and motivating a team of client servicing professionals.

- Excellent interpersonal and communication skills, with the ability to build rapport and trust with clients and internal stakeholders.

- Strong negotiation and conflict resolution abilities to address client concerns and secure agreements that benefit both parties.

- Solid understanding of customer relationship management (CRM) systems and proficiency in using related software.

- Analytical mindset with the ability to interpret data and trends to drive informed decision-making and strategic planning.

- Strategic thinker with a focus on long-term client satisfaction and retention.

- Ability to thrive in a fast-paced, dynamic environment and handle multiple priorities effectively.

- Proactive and results-driven attitude with a commitment to delivering exceptional client service