Customer Care Professional

Dr. Aroras Clinic Pvt. Ltd. is looking for Customer Care Professional to join our dynamic team and embark on a rewarding career journey.

As a Customer Care Professional, your primary responsibility is to ensure exceptional customer service and satisfaction. You will be the frontline representative of the company, interacting with customers via various communication channels to address inquiries, resolve issues, and provide support. Key Responsibilities : Customer Support : Respond promptly to customer inquiries via phone, email, chat, or social media channels. Listen attentively to customer concerns, provide accurate information, and offer appropriate solutions to meet their needs. Issue Resolution : Investigate and resolve customer complaints or issues in a timely manner, ensuring a satisfactory resolution for the customer while adhering to company policies and procedures. Product Knowledge : Develop a deep understanding of the company's products or services to effectively assist customers with questions, troubleshooting, and product recommendations. Communication : Communicate effectively and professionally with customers, colleagues, and other departments to relay important information, escalate issues when necessary, and collaborate on problem-solving. Documentation : Maintain detailed and accurate records of customer interactions, including inquiries, complaints, and resolutions, using the company's CRM system or other designated platforms. Customer Satisfaction : Strive to exceed customer expectations by delivering personalized service, demonstrating empathy, and going above and beyond to ensure customer satisfaction and loyalty. Continuous Improvement : Identify opportunities for process improvements or enhancements to streamline customer service operations and enhance the overall customer experience. Compliance : Adhere to company policies, procedures, and quality standards to ensure consistency and compliance with regulatory requirements.