Collection Specialist

Role & responsibilities

Responsibilities:

1. * Tele calling: Initiate collection efforts through outbound calls to customers with overdue payments. * Advising: Act as a Financial Advisor for the customers explaining about the problems they face if they miss out the EMIs paying on time.
2. * Customer Interaction: Professionally negotiate repayment terms, understanding customers' financial situations.
3. * Payment Follow-Up: Ensure timely repayments and maintain accurate records.
4. * Collections Targets: Meet individual collection goals set by team lead or manager.
5. * Customer Assistance: Resolve payment-related queries or concerns.
6. * Compliance: Follow legal and ethical guidelines in collections.
7. * Customer Data Management: Keep customer records updated in the collection system.
8. * Reporting: Update team lead or manager on collection activities.
9. * Team Collaboration: Work with cross-functional teams to improve strategies.
10. * Quality Assurance: Ensure data accuracy and policy compliance.

Preferred candidate profile

Requirements:

1. * Minimum 6 months - 6 years of Experience in Collections
2. * Must be Multilingual ( Proficiency in 2 Regional Languages like Kannada, Tamil, Telugu, Malayalam, Hindi, Marathi and Gujarati only) * Proficiency in English Language will be an Added Advantage. * Financial Advisor * DRA Certificate if Available
3. * Strong Communication and Negotiation skills
4. * Target-driven and Result-oriented
5. * Empathetic and Customer-focused
6. * Basic Computer skills
7. * Graduation or Equivalent with Minimum 12th Pass.

Perks and benefits

What we offer:- * Salary ranging between Rs 20000-30000 Fixed per month along with Unlimited Incentives. * CTC includes ESIC and PF as well. * Insurance will be covered for the Employee and his Family. * Tuesday and Friday Evening Snacks. * Referral Bonus will be given if you refer a Potential Candidate.

* A Smart, Talented and Agile Team: A group of Ambitious, driven and fun individuals building together a future in Fintech technology.

* Compensation & Benefits: Competitive salary and Insurance benefits.

* Growth & Experience: The ability to grow and excel with a fast growing and thriving company.