Setup Specialist-Intern (Tech Ops)

About DotPe

Dotpe is India's fastest-growing technology startup, where we are helping merchants in digital transformation and we are helping merchants in creating domains & Online Catalog. 2) QR Solu
for Restaurants & Retail.

Our other tools include Payments Integration is the only Indian platformonline.
commerce, from merchants in rural pockets of India to FnB mega players. Headquartered in Gurgaon, Dotpe was founded in March 2020, and within a span of a year the company has empowered 5 Mn+ merchants across various categories to go online with their businesses.

The company digitally powers the online ordering, payments, and delivery solution for small and medium-sized businesses. The company has an app called Digital Showroom that helps businesses open a digital storefront in under 15 seconds. The app offers a complete suite of business solution journey. It recently raised $27.5 million from investors like Pay-U, Google, and Info Edge Ventures, bringing their total funding to $35.5 million.

Department: Delivery Support

Job Overview:
A Setup SpecialistIntern is responsible for configuring, installing, and optimizing various hardware and software systems to ensure efficient operation within an organization. This role plays a critical part in enhancing productivity, security, and overall performance. The Setup Specialist works closely with IT teams, end-users, and management to ensure that technology
resources are properly implemented and maintained.

*Eligibility Criteria
• Basic knowledge in system setup, troubleshooting, and user support.
• Strong attention to detail and organizational skills.
• Excellent problem-solving and communication skills.
• A 2-wheeler vehicle and a verified Driving License are mandatory

Note: Preferred to have knowledge on any Point of Sales in the past; added advantage to have someone from F&B industry, open to travel and long hours, field job, good communication skills, well versed with system knowledge.

Key Responsibilities:
• Hardware and Software Setup:
Install and configure software applications and operating systems at merchant site.
Provide training to the merchant staff for the smooth onboarding and operations of
the application.
• Troubleshooting and Maintenance:
Diagnose and resolve software issues promptly.
Conduct routine system maintenance, including updates and backups.
Provide regular reports on system health, issues, and resolutions.
• Merchant Support:
Assist merchants with technical issues, providing timely support and guidance.
Train and educate staff on basic technology usage and best practices. Document common troubleshooting procedures for self-help and future reference.

If interested, Kindly share your resume at ajeet.kumar@dotpe.in