Consultant Success Specialist

Job Description:

Title: Consultant Success Specialist

Location: Trichy, Tamil Nadu

Hours: 7:30 pm to 4:30 am IST

Responsibilities

• Serve as the first point of contact for consultants and manage inquiries via calls and emails, delivering exceptional service and timely support
• Identify and assess consultant needs effectively and take appropriate actions to resolve issues promptly.
• Utilize strong problem-solving skills to address a wide range of questions or escalate complex concerns to the appropriate team or department as needed.
• Maintain detailed and accurate documentation of interactions, findings, and resolutions.
• Build rapport quickly and ensure every interaction reflects patience, empathy, and sincerity in tone and approach.
• Provide guidance and educate consultants on available resources for future self-service solutions.
• Maintain composure and professionalism when handling challenging conversations or ensuring a positive employee experience.
• Proactively recommend and implement process improvements to enhance service delivery and employee satisfaction.
• Design various engagement initiatives to motivate the consultants.
• Support special projects and initiatives to further the objectives of the People Experience team.
• Adhere to all company policies, procedures, and directives, and remain adaptable to evolving business requirements such as changes in shifts, roles, and responsibilities.

Competencies

• Strong problem-solving and analytical skills.
• High level of customer service orientation.
• Flexibility and adaptability to changing situations.
• Effective verbal and written communication skills.
• Ability to manage multiple tasks and priorities effectively.

Good to have

• Excellent interpersonal and communication abilities.
• Strong conflict resolution and problem identification skills.
• Capacity to engage effectively with employees across all levels of the organization.
• Self-motivated with the ability to work independently and handle multiple tasks simultaneously.
• Positive attitude and adaptability to work in a fast-paced environment.

Required Qualifications

• Bachelors or Masters degree, preferably in Human Resources, Business Administration, or a related field.
• Fresher/Minimum of 1 years of experience in a customer service role, call center or HR support environment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and professional email communication).

Thank you,

Varsha Lins Roi | Specialist - Talent Acquisition

Ind: +91 8946007934 | vlinsroi@divihn.com

DivIHN Integration, Inc