Customer Support Executive-Voice Process

Profile-Customer Support Executive

Location-Noida

Experience-At least 1-2 Years.

Role & responsibilities-

• Handle inbound and outbound calls, emails, and live chats from customers.
• Provide courteous and professional assistance to customers, addressing their concerns promptly and effectively.
• Have good experience of US & UK based process
• Build rapport with customers and establish a positive relationship to enhance their overall experience.
• Listen attentively to customer inquiries and concerns, and accurately identify the root cause of issues.
• Troubleshoot problems and provide appropriate solutions or escalate complex issues to higher-level support or relevant departments.

Preferred candidate profile-

• Good knowledge of MS Office preferably in MS Excel.
• Excellent Communication Skills.
• Graduate in any field.
• Strong written & Verbal communication.
• Ability to multitask, prioritize workload, and adapt to changing priorities in a fast-paced environment.

About Us-

• ExamOnline a brand owned by Diversified Business Solutions Pvt Ltd, is a fully AI integrated platform for providing end to end online computer-based examination and services from candidate registration to result processing. With over 15 years of experience in the assessment and examination industry, our focus has been on delivering cost effective, secure and efficient examination and assessment services for our global clients.

INTERESTED CANDIDATE CAN APPLY FOR THE SAME.....

Regards-

Pallavi Fauzdar

HR Department

Diversified Business Solution Pvt. Ltd.

www.examonline.in